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For Companies At a Glance
- Tasks: Be the friendly voice for customers, handling calls and providing support.
- Company: Join a supportive public sector team in Edinburgh City Centre.
- Benefits: Earn £14.02 per hour with stable hours and a long-term role.
- Why this job: Make a difference by helping people while developing your customer service skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Enjoy a dynamic work environment with opportunities for growth.
The predicted salary is between 12 - 16 £ per hour.
Location: Edinburgh City Centre
Hours: Monday to Friday, 36 hours per week
Pay Rate: £14.02 per hour
Start Date: Early January
Duration: Temporary, ongoing – long-term commitment required
Pertemps are delighted to be working in partnership with a public sector client to recruit Inbound Customer Contact Advisors to support key frontline services. This is an excellent opportunity for individuals seeking a stable, long-term role within a busy and supportive call centre environment.
Please note: This role is subject to a Basic Disclosure check (cost £25).
About the Role
As an Inbound Customer Contact Advisor, you will be the first point of contact for customers contacting the Council Tax and Scottish Welfare Fund teams. You will manage a high volume of inbound calls, providing accurate information, guidance and reassurance while delivering a professional and empathetic customer experience.
Key Duties
- Handling inbound customer calls efficiently and professionally
- Reviewing, updating and maintaining customer records
- Accurately recording call notes and relevant information
- Providing clear guidance and support tailored to individual enquiries
- Signposting or redirecting enquiries to relevant departments where appropriate
- Issuing documentation and correspondence to customers
- Supporting general administrative tasks as required
Skills & Experience Required
- Proven experience in an inbound customer service or contact centre role
- Strong verbal and written communication skills
- Excellent listening and problem-solving abilities
- Confident IT skills, including accurate data entry and typing
- A proactive, positive and customer-focused approach
- Reliability and commitment to a long-term, ongoing temporary role
If you are passionate about delivering high-quality customer service and are looking for a long-term opportunity within the public sector, we would love to hear from you.
Apply online today to be considered.
Customer Contact Advisor - Inbound employer: Pertemps Scotland
Contact Detail:
Pertemps Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Advisor - Inbound
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Dress the part! Even if it’s a virtual interview, make sure you look professional. It shows you’re serious about the role and respect the opportunity.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you on their radar and shows your enthusiasm for the position.
We think you need these skills to ace Customer Contact Advisor - Inbound
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in inbound customer service roles. Use keywords from the job description to show we’re a perfect match for each other!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for customer service and how your skills align with the role. Keep it friendly and professional, just like we would in a call.
Showcase Your Communication Skills: Since this role is all about communication, make sure your written application reflects your strong verbal and written skills. Clear, concise, and engaging writing will catch our eye!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and get the ball rolling on your journey with us!
How to prepare for a job interview at Pertemps Scotland
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Contact Advisor inside out. Familiarise yourself with the key duties mentioned in the job description, like handling inbound calls and providing guidance. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Skills
Prepare examples from your past experience that highlight your strong verbal and written communication skills, as well as your problem-solving abilities. Think of specific situations where you successfully managed customer inquiries or resolved issues, as this will demonstrate your capability for the role.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to what the interviewer is saying and responding thoughtfully. It’s crucial for a Customer Contact Advisor to listen well, so showing this skill in your interview will set you apart.
✨Be Positive and Proactive
Adopt a positive attitude throughout the interview. Express your enthusiasm for the role and your commitment to providing excellent customer service. Employers love candidates who are proactive and have a customer-focused approach, so let that shine through in your answers.
