Call Centre Agent

Position:Customer Solutions Agent
Location:Kilmarnock (Hybrid)
Salary:25,000 + monthly bonus

Pertemps are currently working with a global financial services organisation, who are looking for Customer Solutions Agents to join their busy team. We are keen to speak to hardworking and driven individuals who are looking to build a career within a strong and supportive company. You must be confident navigating various systems, and confident speaking on the phone.

This company and role will offer you the opportunity to come in and progress to your strengths. If you are an outcome focused and confident individual then I want to hear from you! This role will be working in a collaborative team who are always looking to upskill! If you are Ayrshire based and looking for an opportunity in the local area then apply below to hear more! We are keen to speak to those from Customer Service, Retail and Hospitality backgrounds!

Overview of some benefits:

– Salary:25,000 paand opportunity to earn up to300 bonusper month
– Hybrid working3 days in our Kilmarnock office and 2 days working at home (after 3 months)
– 37.5hours per week (Mon-Thu Shifts across 8am 8pm, Fri 9am 5pm & 1 in 3 Sat 8am 2pm)
– 28 days holidays(increasing to 31 days after 5 years)
– Pension(5% employee and minimum 4% employer contributions)
– Life Assurance(3 x annual salary)
– Free medical, dentalandoptical healthcarecash plan

Responsibilities

– Manage a pipeline of both inbound and outbound calls to resolve customer queries.
– Create strong and trustworthy relationships with customers.
– Navigate and update relevant systems with customer information.
– Work to achieve set KPIs, ensuring these are met on a weekly basis.
– Ensure adherence to company policies and procedures.

Skills and Experience

– Driven and Confident individual, willing to learn new skills.
– Strong Customer Service experience.
– Experience working to meet set KPIs.
– Available for Monday-Friday and occasional Saturday Shifts.
– Strong Computer Skills

Multiple start dates available across the rest of 2025!
You must be able to pass a credit check and disclosure check to be successful in this position.
For more information on these positions, please apply to the link and one of our Team will be in touch.