Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead service operations and warranty management, ensuring customer satisfaction and efficient product handling.
- Company: Join a leading manufacturer serving industries like defence, rail, automotive, and marine.
- Benefits: Enjoy private medical insurance, employee discounts, social events, and free parking.
- Why this job: Be part of a dynamic team focused on technical support and customer satisfaction in a reputable company.
- Qualifications: 5+ years in technical service or warranty management, with strong mechanical and electrical system knowledge.
- Other info: Located in Redditch, easily commutable from Birmingham and surrounding areas.
The predicted salary is between 35000 - 38000 £ per year.
The company is an established and leading manufacturer of products and systems to various industries such as defence, rail, automotive and marine. They are seeking to recruit a Service and Warranty Manager for their operations in Redditch. Salary – circa £35,000 to £38,000 per annum Hours of work are; Monday to Thursday 7.30am to 4.30pm and Friday 7.30am to 1.30pm Benefits include, private medical insurance, employee discounts, staff social events, free parking. The main responsibility of the role is to oversee all aspects of service operations and warranty management. This includes leading technical support efforts, managing product returns and repairs, also ensuring customer satisfaction through timely and effective resolution of issues. The role requires a blend of technical expertise, operational leadership and customer service. Responsibilities and duties are as follows; Lead the service and warranty team to ensure efficient handling of returned products and warranty claims. Oversee the mechanical and electrical repair of returned products and assemblies. Refurbish and fault diagnosing of products. Manage booking and tracking of products using SAP and RMA process. Liaise with quality and the engineering teams to investigate recurring issues and implement corrective actions. Maintain accurate records of service activities and warranty claims. Provide technical support to customers via email, phone and on site visits. Monitor spare parts inventory and liaise with procurement for replenishment. Develop and maintain warranty policies and procedures. Preparation of reports and analysis on trends and warranty performance. Experience and qualifications for the role are as follows; Over 5 years experience in a technical service or warranty management position, preferably within manufacturing. Strong understanding of mechanical and electrical systems. Proficient in SAP and Microsoft Word. Ability to read technical drawings. Strong problem solving skills and organisational skills. Able to work under pressure and excellent communication skills. The company are based in Redditch so is commutable from Birmingham, Bromsgrove, Alcester, Solihull, Worcester, Droitwich, Dudley, Stratford upon Avon, Evesham. Please apply now to be considered for the vacancy
Service & Warranty Manager employer: Pertemps Redditch Industrial
Contact Detail:
Pertemps Redditch Industrial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service & Warranty Manager
✨Tip Number 1
Familiarise yourself with the company's products and systems. Understanding their offerings in defence, rail, automotive, and marine industries will help you speak confidently about how your experience aligns with their needs during any discussions.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations for the Service & Warranty Manager role, which can be invaluable when preparing for interviews.
✨Tip Number 3
Brush up on your SAP skills, as proficiency in this software is crucial for the role. Consider taking a quick online course or tutorial to ensure you're comfortable with the system before applying.
✨Tip Number 4
Prepare specific examples from your past experience that demonstrate your problem-solving skills and ability to manage warranty claims effectively. Being able to share these stories will showcase your suitability for the position.
We think you need these skills to ace Service & Warranty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical service or warranty management. Emphasise your understanding of mechanical and electrical systems, as well as your proficiency in SAP.
Craft a Compelling Cover Letter: In your cover letter, explain why you are the perfect fit for the Service & Warranty Manager role. Mention specific examples of how you've led teams, resolved customer issues, and managed warranty claims in previous positions.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your strong problem-solving skills. Discuss situations where you successfully diagnosed faults or implemented corrective actions to improve service operations.
Highlight Communication Abilities: Since the role requires excellent communication skills, mention any experience you have in providing technical support to customers. Include details about how you effectively communicated complex information to non-technical stakeholders.
How to prepare for a job interview at Pertemps Redditch Industrial
✨Showcase Your Technical Expertise
As a Service & Warranty Manager, you'll need to demonstrate your strong understanding of mechanical and electrical systems. Be prepared to discuss specific examples from your past experience where you've successfully diagnosed and resolved technical issues.
✨Familiarise Yourself with SAP
Since the role involves managing product returns and warranty claims using SAP, make sure you brush up on your SAP skills. If possible, mention any relevant experience you have with SAP during the interview to show you're ready to hit the ground running.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you handle challenging situations. Prepare some examples that highlight your problem-solving skills, particularly in high-pressure environments. This will demonstrate your ability to maintain customer satisfaction even when issues arise.
✨Emphasise Communication Skills
Excellent communication is key in this role, especially when liaising with customers and internal teams. Be ready to discuss how you've effectively communicated complex technical information to non-technical stakeholders in the past.
