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- Tasks: Lead service operations and warranty management for a leading manufacturer.
- Company: Established manufacturer serving defence, rail, automotive, and marine industries.
- Benefits: Competitive salary, private medical insurance, employee discounts, and free parking.
- Why this job: Make a real impact by ensuring customer satisfaction and resolving technical issues.
- Qualifications: Strong experience in technical service or warranty management, preferably in manufacturing.
- Other info: Dynamic role with opportunities for growth and development in Redditch.
The company is an established and leading manufacturer of products and systems to various industries such as defence, rail, automotive and marine. They are seeking to recruit a Service and Warranty Manager for their operations in Redditch.
Salary - circa £40,000 but potentially slightly higher for the right candidate. Hours of work are Monday to Thursday 7.30am to 4.30pm and Friday 7.30am to 1.30pm. Benefits include private medical insurance, employee discounts, staff social events, and free parking.
The main responsibility of the role is to oversee all aspects of service operations and warranty management. This includes leading technical support efforts, managing product returns and repairs, and ensuring customer satisfaction through timely and effective resolution of issues. The role requires a blend of technical expertise, operational leadership, and customer service.
Responsibilities and duties are as follows:
- Lead the service and warranty team to ensure efficient handling of returned products and warranty claims.
- Oversee the mechanical and electrical repair of returned products and assemblies.
- Refurbish and fault diagnose products.
- Manage booking and tracking of products using SAP and RMA process.
- Liaise with quality and engineering teams to investigate recurring issues and implement corrective actions.
- Maintain accurate records of service activities and warranty claims.
- Provide technical support to customers via email, phone, and on-site visits.
- Monitor spare parts inventory and liaise with procurement for replenishment.
- Develop and maintain warranty policies and procedures.
- Preparation of reports and analysis on trends and warranty performance.
Experience and qualifications for the role are as follows:
- Strong experience in a technical service or warranty management position, preferably within manufacturing.
- Strong understanding of mechanical and electrical systems.
- Previous experience of communication both face to face and on telephone, email, etc.
- Proficient in SAP and Microsoft Word.
- Ability to read technical drawings.
- Strong problem-solving skills and organisational skills.
- Able to work under pressure and possess excellent communication skills.
The company is based in Redditch, which is commutable from Birmingham, Bromsgrove, Alcester, Solihull, Worcester, Droitwich, Dudley, Stratford upon Avon, and Evesham.
Please apply now to be considered for the vacancy!
Warranty & Service Manager in Redditch employer: Pertemps Redditch Industrial
Contact Detail:
Pertemps Redditch Industrial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty & Service Manager in Redditch
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at the company. A friendly chat can sometimes lead to a referral, which is golden when it comes to landing that interview.
✨Tip Number 2
Prepare for the interview by researching the company and its products. Knowing their systems and how they operate will show you're genuinely interested and ready to contribute. Plus, it’ll help you answer those tricky technical questions with confidence!
✨Tip Number 3
Practice your problem-solving skills! Since the role involves technical support and warranty management, be ready to discuss how you've tackled challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the position can keep you fresh in their minds. And remember, apply through our website for the best chance of getting noticed!
We think you need these skills to ace Warranty & Service Manager in Redditch
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical service and warranty management. We want to see how your skills align with the role, so don’t be shy about showcasing your expertise in mechanical and electrical systems!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service and Warranty Manager position. We love seeing enthusiasm and a clear understanding of the responsibilities outlined in the job description.
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We’re looking for strong problem-solving skills, so share specific instances where you’ve successfully resolved issues or improved processes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Pertemps Redditch Industrial
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around mechanical and electrical systems. Be ready to discuss your previous experience in service or warranty management, as well as any specific projects you've worked on that relate to the role.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to share examples of how you've successfully managed teams in the past. Highlight your ability to motivate others and ensure efficient operations, as well as any strategies you've implemented to improve team performance.
✨Customer Service is Key
This position requires excellent communication skills, so think of instances where you've resolved customer issues effectively. Be ready to explain how you handle difficult situations and ensure customer satisfaction, whether it's through face-to-face interactions or over the phone.
✨Familiarise Yourself with SAP
Since the job involves using SAP for tracking products and managing warranty claims, it’s a good idea to familiarise yourself with the system if you haven't already. Mention any relevant experience you have with SAP or similar software during the interview to show you're prepared.
