Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead customer service operations and ensure data accuracy while analysing performance.
- Company: Established logistics organisation with a focus on efficiency and collaboration.
- Benefits: Competitive salary, office-based role, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real impact in customer service and data performance.
- Qualifications: 2+ years in customer service and supervisory experience, plus advanced Excel skills.
- Other info: Ideal for those passionate about data and operational excellence in a supportive environment.
The predicted salary is between 30000 - 35000 £ per year.
An established organisation operating within the European logistics and supply chain sector is seeking a Customer Service & Data Performance Lead to join its UK operation. The business works closely with producers, transporters and retailers, delivering efficient, standardised solutions across a multi-country network.
This role sits at the heart of the business, overseeing customer service operations while taking ownership of data accuracy, reporting, and performance analysis. Acting as the day-to-day lead for the Customer Service team, the successful candidate will combine hands-on customer service with strong Excel-based reporting, KPI monitoring and process improvement.
This is an ideal opportunity for a supervisor or senior customer service professional with a genuine interest in data, analysis, and operational reporting, who enjoys working closely with multiple departments. Please note: Advanced Excel skills are essential and will be tested as part of the interview process.
Key Responsibilities- Team & Operational Leadership
- Day-to-day supervision of the Customer Service team
- Resource planning to ensure workload coverage, including holidays and absences
- First escalation point for complex queries and complaints
- Coaching, training and performance support, with accurate training records maintained
- Supporting and leading departmental projects
- Maintaining clear documentation of processes and work instructions
- Customer Service & Systems
- Acting as a key point of contact for customers via phone and email
- Managing, resolving and recording customer complaints
- Customer onboarding and account setup using SAP, including credit checks and documentation
- Ongoing customer account management, ensuring correct permissions and pricing
- Managing blocked orders and following up on outstanding payments or credits
- Investigating order, transaction and invoicing issues
- Completing day-to-day administrative and office support tasks
- Data, Reporting & Analysis
- Producing regular reports on customer activity, complaints, KPIs and SLAs
- Creating, maintaining and improving Excel reporting tools
- Analysing data to support customer queries and operational decision-making
- Ensuring data accuracy and consistency across all customer service reporting
- Strong customer service or administrative background (2+ years)
- Supervisory or team leadership experience (2+ years)
- Advanced Excel skills (e.g. formulas, data analysis, reporting)
- Highly organised with strong attention to detail
- Experience in logistics or supply chain environments (desirable)
- Experience using SAP or similar ERP systems (desirable)
To apply, click APPLY with your up-to-date CV, or send your CV directly to .
Customer Service & Data Performance Lead in Studley employer: Pertemps Redditch Commercial
Contact Detail:
Pertemps Redditch Commercial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Data Performance Lead in Studley
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics and supply chain sector. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for the interview by brushing up on your Excel skills. Since advanced Excel is a must-have for this role, practice those formulas and reporting techniques. We want you to shine when they test your skills!
✨Tip Number 3
Showcase your customer service experience! Be ready to share specific examples of how you've handled complex queries or complaints. This will demonstrate your hands-on approach and leadership potential.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Customer Service & Data Performance Lead in Studley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service background and any data analysis experience you have. We want to see how you fit into our team!
Show Off Your Excel Skills: Since advanced Excel skills are a must, don’t shy away from showcasing your proficiency. Include specific examples of how you've used Excel for reporting or data analysis in your previous roles. We love seeing those formulas in action!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience aligns with our needs. We appreciate a personal touch that shows us who you are beyond your CV.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications better and ensures you’re considered for the role. Let’s make it easy for both of us!
How to prepare for a job interview at Pertemps Redditch Commercial
✨Know Your Data
Since this role heavily involves data performance, brush up on your Excel skills before the interview. Be prepared to discuss how you've used Excel for reporting and analysis in past roles. Maybe even bring a few examples of reports you've created!
✨Showcase Your Leadership Skills
As a Customer Service & Data Performance Lead, you'll be supervising a team. Think of specific instances where you've led a team or resolved conflicts. Share these stories during the interview to demonstrate your leadership style and effectiveness.
✨Understand the Business
Research the logistics and supply chain sector, especially how it relates to customer service. Being able to speak knowledgeably about industry trends and challenges will show that you're genuinely interested in the role and the company.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer service scenarios or data-related challenges. Practise your responses to common situations, focusing on your problem-solving skills and how you ensure data accuracy.
