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- Tasks: Coordinate customer service activities and support mobile engineers in a busy manufacturing environment.
- Company: Dynamic manufacturing company based in Redditch with a focus on teamwork.
- Benefits: Competitive salary of £26,000 per annum and opportunities for career growth.
- Why this job: Be the vital link between customers and engineers, ensuring smooth operations and excellent service.
- Qualifications: Strong organisational skills, confident communicator, and experience in administration or scheduling.
- Other info: Fast-paced environment with a collaborative team culture.
The predicted salary is between 22000 - 30000 £ per year.
We are looking for an organised and proactive Customer Services Administrator to join our busy factory/manufacturing environment, supporting the mobile engineers team. This is a key administrative role responsible for coordinating commissioning and rectification activities, maintaining accurate records, and ensuring excellent communication between engineers, customers, and internal teams.
The successful candidate will play a vital role in ensuring information is accurate, up to date, and that customer issues are handled efficiently and professionally.
Key Responsibilities:- Book commissioning and rectification visits, liaising directly with customers to agree suitable dates
- Manage and maintain engineers diaries, including rescheduling for cancellations or short-notice changes
- Input commissioning orders accurately onto the company computer system
- Issue commissioning certificates following successful completion of works
- Monitor system faults, arrange rectification visits, and allocate work to relevant engineers
- Maintain accurate records of all projects, including outstanding and completed works
- Handle customer enquiries via telephone and email in a professional and timely manner
- Liaise closely with engineers to ensure all technical, site, and customer information is correct
- Work with engineers to determine return visit requirements and associated works
- Support sales engineers by coordinating user details, drawings, and site access information within required timeframes
- Previous sales administration/order processing/coordinating or scheduling experience
- Highly organised with strong attention to detail
- Confident communicator with a professional telephone manner
- Comfortable managing multiple tasks in a fast-paced environment
- Strong IT skills, with experience using databases, web portals, and scheduling systems
- Previous experience in an administrative role, ideally within manufacturing, engineering, or service-based environments (desirable but not essential)
- A team player who can work collaboratively across departments
If you think you have the skills and experience that my client is looking for and live locally to Redditch please email me your updated CV by clicking APPLY and I will be in touch soon.
ADMINISTRATIVE OCCUPATIONS in Redditch employer: Pertemps Redditch Commercial
Contact Detail:
Pertemps Redditch Commercial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ADMINISTRATIVE OCCUPATIONS in Redditch
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. A friendly chat can give you insider info about the role and might even lead to a referral, which can boost your chances of landing that job.
✨Tip Number 3
Prepare for the interview by practising common questions related to administrative roles. Think about how your skills match the job description and be ready to share specific examples of your past experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace ADMINISTRATIVE OCCUPATIONS in Redditch
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in administrative roles, especially if you've worked in manufacturing or engineering. We want to see how your skills match the job description, so don’t be shy about showcasing your organisational prowess!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Services Administrator role. Be sure to mention your communication skills and how you handle multiple tasks in a fast-paced environment – we love that!
Show Off Your IT Skills: Since strong IT skills are a must, make sure to mention any experience you have with databases, web portals, or scheduling systems. We’re looking for someone who can hit the ground running, so highlight any relevant tech know-how!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive – just what we like to see!
How to prepare for a job interview at Pertemps Redditch Commercial
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Services Administrator. Familiarise yourself with tasks like booking commissioning visits and managing engineers' diaries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Organisational Skills
Since this role requires strong organisational abilities, be ready to share examples from your past experiences where you've successfully managed multiple tasks or projects. Think about times when you had to coordinate schedules or maintain accurate records, and explain how you handled those situations.
✨Communicate Clearly and Confidently
As a Customer Services Administrator, you'll need to communicate effectively with both customers and engineers. Practice articulating your thoughts clearly and confidently during the interview. You might even want to prepare answers to common questions about handling customer enquiries or resolving issues.
✨Demonstrate Your IT Proficiency
This position requires strong IT skills, so be prepared to discuss your experience with databases, web portals, and scheduling systems. If you have specific examples of software you've used in previous roles, mention them. Showing that you're tech-savvy will give you an edge in the interview.
