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- Tasks: Support online operations, manage orders, and enhance customer experience.
- Company: A growing global business with a dynamic online team.
- Benefits: Up to £24,000 salary, hybrid working, and career progression opportunities.
- Why this job: Kickstart your career in online operations and make a real impact.
- Qualifications: Organised, proactive, and customer-focused; previous experience is a plus.
- Other info: Join a supportive team and enjoy clear paths for development.
The predicted salary is between 21600 - 28800 £ per year.
An established and growing global business is looking to appoint an Operations Assistant to join their small, dynamic Online team based in Longbridge. This role is ideal for an entry-level candidate, graduate, or someone with experience in a similar administrative, operations, or customer-focused role who is keen to learn, develop, and progress.
The Operations Assistant (Online) will support the day-to-day activities of the online operations function, playing a key role in ensuring smooth processes, strong collaboration across teams, and an excellent customer experience.
Key Responsibilities:- Supporting day-to-day online operations and order processing
- Checking stock availability and providing updates on product availability
- Assisting with online inventory administration and system updates
- Working with our sales team to discuss price lists and closing orders accurately
- Processing customer refunds, returns, credits, and reconciliations
- Liaising with internal teams including Accounts and Operations
- Responding to customer queries and complaints, resolving issues efficiently and professionally
- Ensuring invoicing is accurate and completed within deadlines
- Producing regular reports to support operational performance
- Identifying opportunities to improve processes and enhance the customer experience
- Personable, confident, and comfortable communicating with customers and colleagues
- Highly organised, self-sufficient, and proactive
- Strong attention to detail and ability to manage multiple tasks
- A collaborative team player focused on achieving shared objectives
- Customer-focused with a passion for delivering excellent service
- Confident using systems and Microsoft Office; Excel knowledge advantageous
- Previous office-based administration, operations, or customer service experience beneficial but not essential
- Willingness to learn with genuine opportunities for development and progression
- Hybrid working following initial training
- Full-time role, Monday to Friday
- Supportive and collaborative team environment
- Clear opportunities for learning, development, and career progression
This is a fantastic opportunity for someone looking to start or develop a career within online operations and customer experience in a growing and ambitious business.
Operations Assistant (Online) employer: Pertemps Redditch Commercial
Contact Detail:
Pertemps Redditch Commercial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Assistant (Online)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to their online operations. Tailor your answers to show you're the perfect fit for their team!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to build your confidence. Focus on common questions related to operations and customer service to nail that interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Operations Assistant (Online)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Operations Assistant role. Highlight any relevant administrative or customer service experience, and don’t forget to mention your attention to detail and organisational skills!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share why you’re excited about the opportunity to support online operations and how you can contribute to enhancing the customer experience.
Show Off Your Team Spirit: We love a collaborative team player! In your application, mention any experiences where you’ve worked well with others to achieve shared goals. This will show us that you’re ready to jump into our dynamic team environment.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our growing business!
How to prepare for a job interview at Pertemps Redditch Commercial
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Operations Assistant role. Familiarise yourself with the key responsibilities like order processing and customer queries. This will help you demonstrate your enthusiasm and readiness to contribute to the team.
✨Show Off Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks. Whether it's during your studies or in a previous job, showcasing your ability to stay organised will impress the interviewers.
✨Be Customer-Focused
As an Operations Assistant, you'll be dealing with customers regularly. Think of instances where you've provided excellent customer service or resolved issues effectively. Sharing these stories will highlight your customer-centric approach and align with the company's values.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, opportunities for development, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
