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- Tasks: Be the go-to person for customer queries and ensure smooth order processing.
- Company: Join a dynamic e-commerce and media tech company that's growing fast.
- Benefits: Enjoy quarterly bonuses, retail discounts, and learning opportunities.
- Why this job: Perfect for those who thrive in a busy environment and love helping others.
- Qualifications: Must be organised, confident on the phone, and have some admin or customer service experience.
- Other info: Full-time role with a supportive team atmosphere.
The predicted salary is between 19000 - 28000 £ per year.
Location: Studley
Salary: £23,809.50
Working Hours: Full Time, Permanent, 9am to 5:30pm
We’re working on behalf of a dynamic and growing business within the e-commerce and media technology space to find a Customer Service Administrator to join their busy office team in Studley. This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys providing outstanding customer service. If you’re highly organised, confident on the phone, and have an eye for detail, this could be the perfect fit.
What You’ll Be Doing
- You’ll be a key point of contact between the business and its customers, ensuring a smooth and professional service from order to delivery.
- Your main responsibilities will include:
- Handling customer enquiries via phone, email, and website
- Processing online orders and inputting data accurately into the system
- Liaising with suppliers to confirm stock availability and delivery times
- Coordinating with the warehouse team to ensure timely dispatch of orders
- Keeping customers updated on their order status
- Raising purchase orders and issuing credits when necessary
- Supporting internal teams including sales and logistics to resolve queries quickly.
We’re looking for someone who is:
- Friendly, confident, and approachable
- Organised and able to multitask effectively
- Comfortable working under pressure and to deadlines
- A great team player with a can-do attitude
- Computer literate (Microsoft Office knowledge is essential)
- Previous experience in an admin or customer service role is ideal, particularly within an e-commerce or order-processing environment.
What’s in it for you?
- Quarterly performance bonuses
- Life assurance
- Learning and development opportunities
- Retail discounts
- Employee assistance programme
If you feel you have the experience and passion for this role please click ‘APPLY’ with your up to date CV or email your CV to (url removed).
Customer Service Administrator employer: Pertemps Redditch Commercial
Contact Detail:
Pertemps Redditch Commercial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the e-commerce industry and the specific products or services offered by StudySmarter. This knowledge will help you engage confidently with customers and demonstrate your understanding of their needs during any interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be handling customer enquiries, being articulate and friendly can make a significant difference in how you connect with potential customers and colleagues.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks in previous roles. Being able to discuss specific situations where you thrived under pressure will highlight your suitability for this fast-paced environment.
✨Tip Number 4
Network with current or former employees of StudySmarter on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Customer Service Administrator position.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise skills like organisation, multitasking, and any previous roles in e-commerce or order processing.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to thrive in a fast-paced environment. Mention specific examples of how you've handled customer enquiries or processed orders effectively.
Highlight Key Skills: In your application, clearly outline your computer literacy, particularly with Microsoft Office, and your ability to work under pressure. These are crucial for the role and should be evident in your written materials.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Customer Service Administrator role.
How to prepare for a job interview at Pertemps Redditch Commercial
✨Show Your Customer Service Skills
Prepare to discuss specific examples of how you've provided excellent customer service in the past. Highlight your ability to handle enquiries and resolve issues, as this role heavily relies on effective communication with customers.
✨Demonstrate Organisational Skills
Be ready to explain how you manage multiple tasks and prioritise effectively. Since the job requires handling orders and liaising with various teams, showcasing your organisational abilities will be crucial.
✨Familiarise Yourself with E-commerce
Research the e-commerce industry and understand common challenges faced by businesses in this space. This knowledge will help you answer questions more confidently and show your genuine interest in the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your enthusiasm but also helps you determine if the company is the right fit for you.
