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- Tasks: Engage with clients and carers to gather valuable feedback through structured calls.
- Company: Join a dedicated team focused on enhancing customer experiences in a supportive environment.
- Benefits: Earn £12.21 per hour with a flexible work schedule and a friendly office atmosphere.
- Why this job: Make a real impact by ensuring client voices are heard while developing your communication skills.
- Qualifications: Strong verbal skills and attention to detail; customer service experience is a plus but not required.
- Other info: This is a temporary role for 6 weeks, perfect for gaining experience in customer relations.
Location: Alcester (Office-based)
Contract Type: Temporary (6 Weeks)
Hours: Monday to Friday, 8:30am – 5:00pm (30-minute lunch) or 8:30am – 5:30pm (1-hour lunch)
Pay Rate: £12.21 per hour
About the Role: We are looking for a friendly, professional, and confident Customer Experience Specialist to join our team on a 6-week temporary contract. In this role, you will be speaking directly with clients and carers to gather feedback using a structured and scripted form. This is a great opportunity to contribute to improving our services by ensuring the voices of those we support are heard and understood.
Key Responsibilities:
- Conduct outbound calls to clients and carers to gather feedback
- Use a scripted form to guide each conversation and record responses accurately
- Ensure all data is captured with a high degree of accuracy and professionalism
- Maintain a courteous and empathetic approach in all interactions
- Follow data protection and confidentiality guidelines
- Work collaboratively with the team to meet daily and weekly feedback targets
Requirements:
- Excellent verbal communication and listening skills
- Comfortable making outbound calls and speaking with a wide range of people
- Confident using scripts and inputting data into forms or systems
- Strong attention to detail
- Reliable, punctual, and professional
- Previous experience in a customer service or feedback-gathering role is desirable but not essential
Customer Experience Specialist employer: Pertemps Redditch Commercial
Contact Detail:
Pertemps Redditch Commercial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist
✨Tip Number 1
Familiarise yourself with common customer service scenarios and practice your verbal communication skills. This will help you feel more confident when speaking with clients and carers during the role.
✨Tip Number 2
Brush up on your active listening techniques. Being able to listen attentively and respond appropriately is crucial in gathering accurate feedback from clients and carers.
✨Tip Number 3
Get comfortable with using scripts by practising with a friend or family member. This will help you deliver the scripted form naturally while still being personable during calls.
✨Tip Number 4
Research StudySmarter and our values to understand how we prioritise customer experience. This knowledge will allow you to align your approach with our mission during your interactions.
We think you need these skills to ace Customer Experience Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or feedback-gathering roles. Emphasise your communication skills and any previous roles where you interacted with clients or collected feedback.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention your ability to maintain a courteous and empathetic approach, as well as your attention to detail, which are crucial for this position.
Highlight Relevant Skills: In your application, specifically mention your verbal communication skills and comfort with making outbound calls. Provide examples of how you've successfully used scripts or gathered feedback in past experiences.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is essential for the Customer Experience Specialist role.
How to prepare for a job interview at Pertemps Redditch Commercial
✨Show Your Communication Skills
As a Customer Experience Specialist, excellent verbal communication is key. During the interview, make sure to articulate your thoughts clearly and listen actively to the questions being asked. This will demonstrate your ability to engage effectively with clients and carers.
✨Familiarise Yourself with the Role
Take some time to understand the responsibilities of the role, especially the importance of gathering feedback. Be prepared to discuss how you would approach making outbound calls and using scripts, as this will show your enthusiasm and readiness for the position.
✨Emphasise Empathy and Professionalism
Since the role involves interacting with clients and carers, it's crucial to convey your empathetic nature. Share examples from your past experiences where you maintained professionalism while being courteous and understanding, as this aligns with the company's values.
✨Highlight Attention to Detail
Accuracy in recording responses is vital for this role. Be ready to discuss how you ensure attention to detail in your work. You might want to mention any previous experiences where you successfully managed data or followed strict guidelines.
