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- Tasks: Manage customer accounts from enquiry to order completion, ensuring excellent service.
- Company: Join a growing global manufacturer based in Redditch that values its employees.
- Benefits: Enjoy a competitive salary of £28,000-£30,000 and long-term investment in your career.
- Why this job: Be part of a dynamic team, develop relationships, and enhance your problem-solving skills.
- Qualifications: Experience in account management or sales is preferred; strong MS Office skills are essential.
- Other info: Opportunity for growth in a supportive work environment.
The predicted salary is between 22400 - 25200 £ per year.
We are recruiting for a Customer Account Executive to join a busy and growing manufacturer based in Redditch. We are looking for a results-driven, self-motivated individual who can manage existing customer accounts right from their initial enquiry to processing orders and managing all supporting order documentation through to completion.
The Customer Account Executive's main duties will be:
- Dealing with initial customer enquiries regarding their orders including stock checking, delivery guidance, and offering alternative stocked options.
- Managing quotes for customer key accounts and responsible for orders through to completion.
- Managing supporting documentation including shipping documentation, schedules, etc.
- Processing customer orders and ensuring customers are kept up to date with the status at all times and developing the existing customer relationship.
- Maintaining databases with client data including pricing information and order details.
The successful Customer Account Executive will have the following skills and experience:
- Previous experience within Account Management, Supply Chain Management, Procurement, Customer Account Management, Internal Sales, or Sales Order Processing.
- Qualified to CIP's / IoSCM Level 3 or above would be a distinct advantage but not essential.
- Strong MS Office experience is essential and SAP would be advantageous as well.
- Strong problem-solving skills.
- Ability to work under pressure and meet KPI targets.
In return, you can expect to work for a global company that really values its employees and invests in them long term. The position is based in Redditch and the basic salary is between £28,000-£30,000 depending on your previous skills and experience.
If you think you have the skills and experience my client is looking for, then please email your CV to (url removed).
Customer Account Executive employer: Pertemps Redditch Commercial
Contact Detail:
Pertemps Redditch Commercial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Executive
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what they offer will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills. Since the role involves managing customer accounts and inquiries, showcasing your ability to handle customer interactions smoothly can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully managed customer relationships in the past. Being able to share specific instances where you've resolved issues or improved client satisfaction will highlight your suitability for the position.
✨Tip Number 4
If you have experience with MS Office and SAP, be ready to discuss it. Highlighting your proficiency in these tools can demonstrate your readiness to handle the technical aspects of the job effectively.
We think you need these skills to ace Customer Account Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, supply chain management, or customer account management. Use specific examples that demonstrate your ability to manage customer relationships and process orders effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for the role and how your skills align with the job description. Mention your problem-solving abilities and experience with MS Office and SAP, as these are essential for the position.
Highlight Key Skills: In your application, emphasise your strong communication skills and ability to work under pressure. Provide examples of how you've met KPI targets in previous roles to demonstrate your results-driven approach.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a Customer Account Executive.
How to prepare for a job interview at Pertemps Redditch Commercial
✨Know the Company Inside Out
Before your interview, make sure to research the company thoroughly. Understand their products, services, and market position. This will help you tailor your answers and show genuine interest in the role.
✨Demonstrate Your Customer Management Skills
Be prepared to discuss your previous experience in account management or customer service. Use specific examples to illustrate how you've successfully managed customer relationships and resolved issues in the past.
✨Showcase Your Problem-Solving Abilities
The role requires strong problem-solving skills, so think of scenarios where you've had to overcome challenges. Be ready to explain your thought process and the steps you took to find a solution.
✨Highlight Your Technical Proficiency
Since strong MS Office experience is essential, be ready to discuss your proficiency with these tools. If you have experience with SAP, mention it as it could give you an edge over other candidates.
