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- Tasks: Lead a team in collecting payments and resolving queries while driving process improvements.
- Company: Join a dynamic finance team in Bromsgrove focused on credit control excellence.
- Benefits: Enjoy a competitive salary, supportive work culture, and opportunities for professional growth.
- Why this job: Be part of a collaborative environment where your leadership can make a real impact.
- Qualifications: Experience in credit control and strong communication skills are essential.
- Other info: This role offers a chance to mentor others and enhance your financial expertise.
Location: Bromsgrove
Working Hours: 9am to 5pm, Monday to Friday
Salary: £30,000 - £35,000
About the Role:
My client is looking for a Credit Control Team Leader to join their dynamic finance team in Bromsgrove. In this pivotal role, you will be responsible for overseeing the collection of outstanding payments, providing support and mentoring other team members, and managing complex payment queries. Additionally, you will be instrumental in driving continuous improvements in their credit control processes.
Key Responsibilities:
- Lead and support a team of credit controllers by providing guidance, training, and sharing best practices to foster their professional development.
- Oversee the collection of outstanding payments from clients, ensuring timely and efficient follow-up.
- Manage and resolve payment-related queries, outstanding balances, and general account enquiries over the phone.
- Process payments and ensure clients are provided with clear and accurate updates on their account status.
- Handle queries related to direct debits, including payment issues and disputes, ensuring all concerns are resolved promptly.
- Work closely with internal teams to ensure accurate financial settlements and smooth reconciliation of accounts.
- Investigate discrepancies in accounts, resolve payment issues, and ensure accounts are up to date.
- Produce regular reports on aged debt, debtor status, and account performance.
- Build and maintain strong client relationships through effective communication and prompt resolution of any issues.
- Contribute to process improvement initiatives within the credit control function to enhance overall efficiency.
What We’re Looking For:
- Significant experience in credit control.
- Proven ability to coach, mentor, and train colleagues in a financial or credit control environment.
- Excellent communication skills, particularly over the phone, with the ability to professionally handle payment queries and disputes.
- Strong problem-solving and negotiation abilities, with a keen eye for detail.
- Ability to collaborate effectively with other teams to ensure smooth operations and accurate financial settlements.
- High level of proficiency with financial software and Microsoft Excel.
- A self-motivated, proactive approach with the ability to manage multiple tasks and meet deadlines.
If you’re a motivated and experienced credit controller with a passion for improving processes and supporting a growing team, we’d love to hear from you.
Credit Control Team Leader employer: Pertemps Redditch Commercial
Contact Detail:
Pertemps Redditch Commercial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Control Team Leader
✨Tip Number 1
Familiarise yourself with the latest trends and best practices in credit control. This will not only help you during interviews but also demonstrate your commitment to continuous improvement, which is a key aspect of the role.
✨Tip Number 2
Prepare to discuss specific examples of how you've successfully managed payment queries or led a team in the past. Highlighting your problem-solving skills and ability to mentor others will resonate well with the hiring team.
✨Tip Number 3
Network with professionals in the finance sector, especially those who work in credit control. Engaging with industry peers can provide valuable insights and may even lead to referrals for the position.
✨Tip Number 4
Research the company’s current credit control processes and think about potential improvements you could suggest. Showing that you’ve done your homework and are ready to contribute from day one can set you apart from other candidates.
We think you need these skills to ace Credit Control Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in credit control and team leadership. Use specific examples that demonstrate your ability to mentor and support colleagues, as well as your success in managing payment queries.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for credit control and your proactive approach to process improvement. Mention how your skills align with the responsibilities outlined in the job description, particularly your communication and problem-solving abilities.
Highlight Relevant Skills: In your application, emphasise your proficiency with financial software and Microsoft Excel. Provide examples of how you've used these tools to enhance efficiency in previous roles, as this is crucial for the Credit Control Team Leader position.
Showcase Your Achievements: Include quantifiable achievements in your application, such as improvements in collection rates or successful resolution of complex payment issues. This will help demonstrate your effectiveness and suitability for the role.
How to prepare for a job interview at Pertemps Redditch Commercial
✨Showcase Your Leadership Skills
As a Credit Control Team Leader, you'll need to demonstrate your ability to lead and mentor a team. Prepare examples of how you've successfully guided colleagues in the past, focusing on your coaching techniques and the positive outcomes that resulted.
✨Prepare for Payment Queries
Expect to discuss how you handle complex payment queries. Think of specific instances where you've resolved disputes or managed outstanding balances effectively, and be ready to explain your thought process and the steps you took.
✨Highlight Process Improvement Initiatives
The role involves driving continuous improvements in credit control processes. Be prepared to share any initiatives you've implemented in previous roles that enhanced efficiency, detailing the impact they had on the team or organisation.
✨Demonstrate Strong Communication Skills
Since excellent communication is key in this role, practice articulating your thoughts clearly and confidently. Consider role-playing common scenarios you might encounter, such as handling difficult client conversations or negotiating payment terms.
