Centre Executive

Pertemps Reading are currently recruiting for a Centre Executive to join their reputable client based in Reading. As a Centre Executive you will be accountable for the effective operation, revenue growth, and customer satisfaction within the centre. Acting in a supervisory capacity to Centre Operations Assistants, this role is dedicated to ensuring an exceptional customer experience, seamless day-to-day operations, and successful sales initiatives. Working closely with the General Manager, the Centre Executive plays a pivotal role in the centre’s commercial performance and achievement of key performance indicators (KPIs), with a strong focus on revenue generation beyond fixed office space.

Hours: 40 hours per week, Monday to Friday - 8:30am to 5:30pm (occasional work out of normal business hours)

Your main duties as a Centre Executive will be grouped as:

• Customer Service & Customer Relations
  • Provide exceptional customer service, ensuring high levels of satisfaction and retention.
  • Conduct professional, welcoming tours, managing the process from initial engagement through to successful negotiations to secure new business.
  • Cultivate strong customer relationships through regular communication, events and proactive service.
  • Promptly resolve customer complaints, striving to exceed satisfaction expectations.
• Operations Management
  • Oversee the daily operations of the centre, including opening, closing, and upholding service and cleanliness standards.
  • Ensure health and safety compliance, maintaining necessary certifications and addressing issues promptly.
  • Manage facility requirements, including repairs and routine maintenance, to maintain an inviting environment.
• Sales and KPI Target Leadership
  • Assist the General Manager by driving sales efforts within the centre to achieve monthly and quarterly revenue and occupancy targets.
  • Manage the performance and sales activity of revenue sources beyond fixed office space ("fast cash").
  • Implement targeted sales strategies to achieve KPIs for fast cash and maximise revenue opportunities.
  • Track, analyse, and report sales and operational performance and KPIs to the General Manager, continually identifying opportunities for improvement.
  • Partner with marketing to execute local campaigns focused on co-working and M&E, increasing visibility, demand, and community engagement.
• Supervisory Role to Centre Operations Assistants
  • Ensure the centre operates in line with company policies, procedures and processes.
  • Maintain up to date knowledge of GDPR and AML legislation and ensure the business follows mandatory requirements.
  • Escalate identified issues and risks to the General Manager.
  • Work with Centre Operations Manager and Compliance Manager to ensure that all customer agreements are current, correct and accompanied by the correct supporting documentation.
  • Validating customer identification to ensure adherence to AMLR policy.
  • Work with the Compliance Manager to ensure our virtual customers are managed and operate in line with our virtual policy.
  • Complete all mandatory training modules annually.
• Financial Management
  • Support the General Manager in overseeing P&L for the centre, working to meet financial targets and maintain cost-efficiency.
  • Assist with budget forecasting, customer reporting, and financial planning in collaboration with the General Manager.
• Policy & Compliance
  • Comply with all company policies, including GDPR, anti-bribery, and AML requirements.
  • Ensure all customer agreements are properly documented, maintaining accurate compliance records.
• Knowledge/Experience
  • Proficiency in Microsoft Office 365 (Word, Excel, Outlook) and CRM software.
• Qualifications
  • Minimum Grade C in English and Maths (or equivalent).
• Key skills/qualities required for this Centre Executive role:
  • Strong commercial and sales acumen with a proven record in revenue generation within a customer-facing environment.
  • Excellent communication, problem-solving, and supervisory abilities.
  • Demonstrated experience in customer service management, facility operations, or a similar supervisory role.
  • Resilient, adaptable, and proactive, with a positive "can-do" approach.
  • Ability to remain calm under pressure, make sound decisions, and act as a role model for the team.
  • Strong organisational skills, with attention to detail and a commitment to upholding high standards.

Benefits:

• 33 days Annual Leave (including Bank Holidays)
• Birthday Off
• Volunteering Days
• Discounted Private Medical Insurance Cover
• Life Assurance
• Income Protection Insurance
• Payroll Giving
• Cycle Scheme
• NEST Pension Scheme
• Employee Assistance Programme
• Annual Flu Jabs
• Eye Tests
• Training Support Package
• Enhanced Maternity, Adoption, Shared Parental and Paternity Pay
• Annual Professional Membership Subscription

If you are interested in this Centre Executive role, please click “Apply” now.