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For Companies At a Glance
- Tasks: Lead people management, support career growth, and ensure team success.
- Company: Join Pertemps, a dynamic company focused on service excellence and employee development.
- Benefits: Enjoy hybrid working, generous leave, birthday off, and ongoing training opportunities.
- Why this job: Make a real impact by helping others thrive while driving business performance.
- Qualifications: Experience managing large teams, strong HR knowledge, and excellent collaboration skills required.
- Other info: Creative office space with regular staff events to foster a vibrant culture.
Service Performance & Development Manager
All potential applicants are encouraged to scroll through and read the complete job description before applying.
Hybrid – Plymouth
£29,000 – £35,000 per annum
37.5 hours per week, Monday to Friday
Pertemps, on behalf of our client, are looking for a Service Performance & Development Manager to take ownership of people management across a thriving Services department. This role is all about creating consistency, supporting career growth, and making sure every team member feels supported, engaged, and set up for success.
You’ll work closely with Customer Success Managers and Learning Delivery Managers – who handle the day-to-day mentoring – while you provide the structure, processes, and oversight that drive performance and development across the whole team.
What you’ll do:
Lead on all formal people management activities, ensuring fairness and consistency.
Support managers in regular 1:1s and performance discussions, helping employees set and achieve meaningful goals.
Develop and maintain objectives, development plans, and career pathways.
Manage performance concerns constructively through clear processes.
Take ownership of recruitment and onboarding within the department.
Act as the first point of contact for absence, wellbeing support, and workload concerns.
Keep an eye on team capacity and capability to ensure smooth delivery.About you: We’re looking for someone with strong leadership skills who knows how to balance people development with business needs. You’ll have:
Experience managing larger teams (20+ staff).
A solid understanding of HR practices and performance frameworks.
Strong background in recruitment and onboarding.
The confidence to handle performance conversations with empathy and clarity.
Excellent collaboration skills, able to work closely with managers, HR, and leadership.What you’ll get in return:
£29,000 – £35,000 salary
Hybrid & flexible working
Generous annual leave + option to buy extra days
Birthday off with full pay
Christmas to New Year shut-down
Weekly personal development time
Ongoing training and progression opportunities
Pension, life insurance & wellbeing support
Creative, collaborative office space and regular staff events If you’re passionate about helping people thrive while driving business performance, we’d love to hear from you. Apply today or contact Chelsea Goodman in the Pertemps Plymouth branch
Service Performance and Development Manager employer: Pertemps Plymouth
Contact Detail:
Pertemps Plymouth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Performance and Development Manager
✨Tip Number 1
Familiarise yourself with the latest HR practices and performance frameworks. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in similar roles or industries. Engaging with others can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
✨Tip Number 3
Prepare specific examples of how you've successfully managed teams and handled performance conversations. Being able to share real-life experiences will showcase your leadership skills effectively.
✨Tip Number 4
Research StudySmarter's values and culture. Understanding our mission and how we support team members will allow you to align your answers during discussions, making you a more appealing candidate.
We think you need these skills to ace Service Performance and Development Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements of the Service Performance and Development Manager position. Tailor your application to highlight how your experience aligns with these aspects.
Highlight Relevant Experience: Emphasise your leadership skills and experience managing larger teams. Provide specific examples of how you've supported team development, handled performance discussions, and contributed to recruitment processes.
Showcase Your HR Knowledge: Demonstrate your understanding of HR practices and performance frameworks in your application. Mention any relevant qualifications or training that support your expertise in this area.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for people development and business performance. Use it to explain why you are the ideal candidate for the role and how you can contribute to the company's success.
How to prepare for a job interview at Pertemps Plymouth
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of the responsibilities and expectations outlined in the job description. Familiarise yourself with key terms like 'people management', 'performance discussions', and 'career pathways' to demonstrate your understanding of the role.
✨Showcase Your Leadership Experience
Prepare specific examples from your past experiences where you've successfully managed larger teams. Highlight how you balanced people development with business needs, as this is crucial for the Service Performance and Development Manager position.
✨Prepare for Performance Conversations
Since the role involves handling performance concerns, be ready to discuss how you approach difficult conversations with empathy and clarity. Think of scenarios where you’ve navigated such discussions effectively and what outcomes resulted from them.
✨Demonstrate Collaboration Skills
The job requires excellent collaboration with various stakeholders. Be prepared to share examples of how you've worked closely with managers, HR, or leadership in the past to achieve common goals, showcasing your ability to foster teamwork.
