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- Tasks: Lead people management, support career growth, and ensure team success.
- Company: Pertemps is a dynamic company focused on service excellence and employee development.
- Benefits: Enjoy hybrid working, generous leave, birthday off, and ongoing training opportunities.
- Why this job: Join a supportive culture that values personal development and team collaboration.
- Qualifications: Experience managing large teams, strong HR knowledge, and excellent communication skills required.
- Other info: This role offers a creative office environment and regular staff events.
The predicted salary is between 29000 - 35000 £ per year.
Service Performance & Development Manager 📍 Hybrid – Plymouth 💷 £29,000 – £35,000 per annum 🕒 37.5 hours per week, Monday to Friday Pertemps, on behalf of our client, are looking for a Service Performance & Development Manager to take ownership of people management across a thriving Services department. This role is all about creating consistency, supporting career growth, and making sure every team member feels supported, engaged, and set up for success. You’ll work closely with Customer Success Managers and Learning Delivery Managers – who handle the day-to-day mentoring – while you provide the structure, processes, and oversight that drive performance and development across the whole team. What you’ll do: Lead on all formal people management activities, ensuring fairness and consistency. Support managers in regular 1:1s and performance discussions, helping employees set and achieve meaningful goals. Develop and maintain objectives, development plans, and career pathways. Manage performance concerns constructively through clear processes. Take ownership of recruitment and onboarding within the department. Act as the first point of contact for absence, wellbeing support, and workload concerns. Keep an eye on team capacity and capability to ensure smooth delivery.About you: We’re looking for someone with strong leadership skills who knows how to balance people development with business needs. You’ll have: Experience managing larger teams (20+ staff). A solid understanding of HR practices and performance frameworks. Strong background in recruitment and onboarding. The confidence to handle performance conversations with empathy and clarity. Excellent collaboration skills, able to work closely with managers, HR, and leadership.What you’ll get in return: £29,000 – £35,000 salary Hybrid & flexible working Generous annual leave + option to buy extra days Birthday off with full pay 🎉 Christmas to New Year shut-down Weekly personal development time Ongoing training and progression opportunities Pension, life insurance & wellbeing support Creative, collaborative office space and regular staff events👉 If you’re passionate about helping people thrive while driving business performance, we’d love to hear from you. Apply today or contact Chelsea Goodman in the Pertemps Plymouth branch
Service Performance and Development Manager employer: Pertemps Plymouth
Contact Detail:
Pertemps Plymouth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Performance and Development Manager
✨Tip Number 1
Familiarise yourself with the latest HR practices and performance frameworks. This knowledge will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the field of people management and development. Attend relevant workshops or webinars to connect with others who can provide insights or even referrals for the position.
✨Tip Number 3
Prepare specific examples from your past experiences where you've successfully managed teams or improved performance. Being able to share these stories will demonstrate your capability and confidence in handling similar situations.
✨Tip Number 4
Research the company culture and values of the organisation you're applying to. Tailoring your approach to align with their ethos will show that you're not just a fit for the role, but also for the team.
We think you need these skills to ace Service Performance and Development Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Service Performance and Development Manager position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Tailor Your CV: Customise your CV to highlight relevant experience in people management, HR practices, and performance frameworks. Use specific examples that demonstrate your leadership skills and ability to support team development.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for people development and business performance. Mention how your background aligns with the role and express your enthusiasm for contributing to the company's success.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Pertemps Plymouth
✨Showcase Your Leadership Skills
As a Service Performance and Development Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on how you balanced people development with business needs.
✨Understand HR Practices
Familiarise yourself with HR practices and performance frameworks relevant to the role. Be ready to discuss your experience with recruitment, onboarding, and managing performance concerns, as these are key aspects of the job.
✨Prepare for Performance Conversations
Since the role involves handling performance discussions, think about how you would approach these conversations with empathy and clarity. Prepare scenarios where you've had to manage difficult conversations and how you navigated them.
✨Emphasise Collaboration Skills
Collaboration is crucial in this role. Be prepared to talk about your experiences working closely with other managers and departments. Highlight specific instances where your collaboration led to successful outcomes for the team.
