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- Tasks: Manage customer enquiries via phone and email, ensuring top-notch service.
- Company: Join a well-established business with a strong focus on customer service.
- Benefits: Enjoy 25 days holiday, healthcare cashback, and no weekend work.
- Why this job: Be the first point of contact and make a real difference for customers.
- Qualifications: Previous customer service experience and a calm, professional manner required.
- Other info: Work in a modern office with a supportive team and great career stability.
The predicted salary is between 28800 - 43200 £ per year.
Pertemps have an exciting opportunity to join a well-established business where customer service sits at the heart of everything they do. Based in modern offices in Plymouth, you'll become a key part of a close-knit team and play a vital role as the first point of contact for customers. This is a fast-paced position with consistently high call volumes. It suits someone who enjoys staying busy, managing multiple enquiries, and delivering a high standard of service under pressure.
The role
- You'll manage customer enquiries via phone and email, ensuring service level agreements are met and each issue is followed through to resolution.
- You'll provide clear updates, accurate information, and a professional customer experience from first contact to close.
Key responsibilities
- Handling a high volume of inbound calls and emails
- Responding to emails within one hour
- Accurately logging customer and equipment details
- Coordinating engineer attendance in line with SLAs
- Making follow-up calls to keep customers informed
- Managing complaints and resolving issues where possible
- Passing sales enquiries to the relevant teams
- Supporting the wider business with ad-hoc tasks
What success looks like
- Strong call handling and response times
- Effective complaint resolution
- Consistently meeting and exceeding customer expectations
What we're looking for
- Previous customer service or call centre experience
- Confidence working in a high-volume, fast-paced environment
- A calm, professional telephone manner
- Strong attention to detail and accuracy
- Clear communication with customers and colleagues
- Comfortable using IT systems and databases
- A team-focused approach
What's on offer
- Life assurance
- Employee Assistance Programme with family cover
- Medicash healthcare cashback plan
- 25 days holiday plus bank holidays, increasing with service
- Company sick pay after probation
- Free onsite parking
- No weekend working
- Modern, quiet office in a pleasant location
This role offers stability, structure, and the chance to be truly valued as part of a supportive team. If you enjoy delivering great service in a busy environment, apply now or contact Chelsea Goodman in the Pertemps Plymouth office to find out more.
Customer Support in Plymouth employer: Pertemps Plymouth
Contact Detail:
Pertemps Plymouth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support in Plymouth
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show that you're genuinely interested and ready to be part of their team.
✨Tip Number 2
Practice your call handling skills! Since this role is all about managing high volumes of calls, try role-playing with a friend or family member. It’ll help you feel more confident and prepared for those busy days.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you’ve resolved customer issues effectively. This will demonstrate your ability to handle complaints and keep customers happy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Support in Plymouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your customer service experience. We want to see how your skills match the fast-paced environment we're in, so don’t hold back on showcasing your strengths!
Show Off Your Communication Skills: Since you'll be the first point of contact for customers, it's crucial to demonstrate your clear communication style. Use examples in your application that show how you’ve effectively handled enquiries or resolved complaints in the past.
Highlight Your Attention to Detail: In a role where accuracy is key, make sure to mention any experiences where your attention to detail made a difference. Whether it’s logging customer details or coordinating engineer attendance, we want to know you can keep things on track!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our supportive team!
How to prepare for a job interview at Pertemps Plymouth
✨Know the Company Inside Out
Before your interview, take some time to research Pertemps and their customer service ethos. Understand their values and how they prioritise customer satisfaction. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Practice Your Call Handling Skills
Since this role involves managing a high volume of calls, practice handling mock calls with a friend or family member. Focus on maintaining a calm and professional tone while addressing various customer scenarios. This will boost your confidence and prepare you for the fast-paced environment.
✨Prepare for Common Customer Service Questions
Anticipate questions related to complaint resolution and handling difficult customers. Think of specific examples from your past experience where you successfully managed such situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Showcase Your Team Spirit
Pertemps values a team-focused approach, so be ready to discuss how you've collaborated with colleagues in previous roles. Share examples of how you supported your team during busy periods or helped resolve issues together. This will demonstrate that you're not just a lone wolf but a team player.
