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- Tasks: Be the first line of response for incidents, monitoring alarms and CCTV feeds.
- Company: Join a growing team in a fast-paced control environment in Derriford, Plymouth.
- Benefits: Enjoy a competitive salary, pension scheme, employee discounts, and full training.
- Why this job: Perfect for quick thinkers who thrive under pressure and want to make a difference.
- Qualifications: Excellent communication skills and time management; previous experience is a plus but not required.
- Other info: Work 12-hour night shifts on a 4-on, 4-off rota with a supportive team.
The predicted salary is between 24000 - 36000 £ per year.
Contact Centre Operator – Nights Location: Derriford, Plymouth, UK Hours: 18:45 – 06:45, 12-hour night shifts on a 4-on, 4-off rota Contract: Temporary to Permanent, Full-time Pertemps are recruiting on behalf of our client for an organised, calm-under-pressure Contact Centre Operator to join their growing team in Derriford, Plymouth. This is a fantastic opportunity to be at the heart of a busy, fast-paced control environment – where no two nights are the same! About the Role You’ll be the first line of response for incidents, ensuring that any issues are dealt with quickly, efficiently, and professionally. This is a mix of proactive monitoring and reactive incident handling – perfect for someone who thrives in a role where attention to detail and quick thinking are key. Your main responsibilities will include: Monitoring alarms, security systems, and CCTV feeds to identify and respond to incidents. Escalating issues according to set protocols, liaising with internal teams and emergency services where necessary. Carrying out system health checks and reporting any faults. Ensuring smooth shift handovers so nothing gets missed. Providing first-line technical support for security equipment. Maintaining accurate records and safeguarding data in line with GDPR. Acting with complete discretion and professionalism at all times.What We’re Looking For Excellent communication skills – both written and verbal. Strong time management and multitasking abilities. Confident using Microsoft Office (Word, Excel, Outlook). Proactive, organised, and able to keep a cool head under pressure. Previous control room or similar monitoring experience is an advantage, but not essential – full training will be provided.What’s in it for You Competitive salary package Company pension scheme Long service awards Employee discount scheme Cycle to work scheme Supportive team environment with full trainingIf you’re ready to take on a role where your skills really make a difference – apply now or contact Chelsea Goodman at Pertemps Plymouth for more details
Contact Centre Advisor employer: Pertemps Plymouth
Contact Detail:
Pertemps Plymouth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Advisor
✨Tip Number 1
Familiarise yourself with the specific tools and technologies used in contact centres, such as alarm systems and CCTV monitoring. This knowledge will not only boost your confidence but also demonstrate your proactive approach during interviews.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios where you handle various incidents. This will help you articulate your thought process clearly and show how you can remain calm under pressure.
✨Tip Number 3
Network with current or former contact centre operators to gain insights into the day-to-day responsibilities and challenges of the role. This can provide you with valuable information to discuss during your interview.
✨Tip Number 4
Prepare examples from your past experiences that highlight your ability to multitask and manage time effectively. Being able to share specific instances where you've excelled in these areas will make you a standout candidate.
We think you need these skills to ace Contact Centre Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Contact Centre Advisor. Emphasise your communication skills, time management, and any previous experience in a control room or similar environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work as a Contact Centre Operator and how your skills make you a great fit for the position.
Highlight Relevant Skills: In your application, clearly outline your proficiency with Microsoft Office and any experience with monitoring systems or incident handling. Use examples to demonstrate your ability to stay calm under pressure and manage multiple tasks effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Pertemps Plymouth
✨Showcase Your Communication Skills
As a Contact Centre Advisor, excellent communication is key. Be prepared to demonstrate your verbal and written skills during the interview. You might be asked to role-play a scenario where you need to communicate effectively with a customer or colleague.
✨Demonstrate Your Calmness Under Pressure
Given the fast-paced nature of the role, it's important to show that you can remain calm under pressure. Prepare examples from your past experiences where you've successfully handled stressful situations or resolved conflicts efficiently.
✨Familiarise Yourself with Relevant Technology
Since the role involves monitoring alarms and CCTV feeds, it would be beneficial to brush up on any relevant technology or software. Even if you don't have direct experience, showing a willingness to learn and adapt can impress your interviewers.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle specific incidents or emergencies, and be ready to explain your thought process clearly and logically.
