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- Tasks: Join us as a Sales Support Assistant, handling orders and customer queries daily.
- Company: Be part of a dynamic team focused on customer satisfaction and sales support.
- Benefits: Enjoy 20 days holiday plus bank holidays, with potential to increase through loyalty.
- Why this job: Great opportunity to develop skills in a supportive environment while making a real impact.
- Qualifications: Must have at least 5 GCSE grades A-D and strong communication skills.
- Other info: Profit sharing bonus after three months and a positive team culture.
Our client is looking for an experienced Sales Support Assistant to join the team. Mon-Fri, 8am-5pm Up to £28K (Depending on experience) with a profit sharing bonus after three months. Responsibilities/Duties: * General processing of orders, quotations, account setups and order entry. * Responding to customer enquiries and resolving queries via email, phone, live chat and other methods within agreed timeframes. * Making outbound account care calls to existing customers to offer alternative products etc. * Monitoring back orders and communicating lead times to customers. * Managing estimated delivery dates and customer expectations. * Processing of orders via WEB, setting up and managing ordering portal, and encouraging as many customers as possible to order via this method. Secondary methods for order processing are via e-mail/verbal. * Raising returns and collections. * Releasing orders to warehouse in a timely manner. * Logo setups. * Ensuring internal KPIs are met. * Any other duties as required by your Line Manager. Skills/Attritube Required: * Strong organisational skills, disciplined approach, accuracy and attention to detail. * Ability to work under pressure, follow tasks through to completion, team player but able to use and work on own initiative. * Must be computer literate. * Ability to get on well with colleagues and customers. * Effective communication skills – verbal, written and listening. * Desire too offer service excellence to both internal and external customers. * Positive attitude Education: * Minimum 5 GCSE grades A-D Benefits: * 20 days holiday, plus bank holidays, rising to 25 on a loyalty scheme
Sales Support Customer Service employer: Pertemps Northampton
Contact Detail:
Pertemps Northampton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Customer Service
✨Tip Number 1
Familiarize yourself with the company's products and services. Understanding what you will be supporting in sales will help you answer customer inquiries more effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since you'll be responding to customer queries, being articulate and clear will set you apart from other candidates.
✨Tip Number 3
Showcase your organizational skills by preparing examples of how you've managed multiple tasks or projects in the past. This will highlight your ability to work under pressure and meet internal KPIs.
✨Tip Number 4
Demonstrate a positive attitude and a desire for service excellence. Think of specific instances where you went above and beyond for a customer, as this aligns perfectly with the role's requirements.
We think you need these skills to ace Sales Support Customer Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales support and customer service. Emphasize your organizational skills, attention to detail, and ability to work under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your desire to contribute to the team. Mention specific examples of how you've successfully handled customer inquiries or managed orders in the past.
Highlight Communication Skills: Since effective communication is key for this role, provide examples in your application that demonstrate your verbal and written communication skills. This could include experiences where you resolved customer queries or collaborated with colleagues.
Showcase Your Initiative: In your application, mention instances where you took the initiative to improve processes or enhance customer satisfaction. This will show that you are proactive and can work independently as well as part of a team.
How to prepare for a job interview at Pertemps Northampton
✨Showcase Your Organizational Skills
Since the role requires strong organizational skills, be prepared to discuss specific examples from your past experiences where you successfully managed multiple tasks or projects. Highlight how you prioritize your workload and ensure accuracy in your work.
✨Demonstrate Effective Communication
Effective communication is key in this position. Practice articulating your thoughts clearly and concisely. Be ready to provide examples of how you've handled customer inquiries or resolved issues in previous roles, showcasing your verbal and written communication skills.
✨Prepare for Customer Interaction Scenarios
Anticipate questions related to customer service scenarios. Think about how you would handle difficult customers or resolve conflicts. This will demonstrate your ability to maintain a positive attitude and offer service excellence under pressure.
✨Familiarize Yourself with Order Processing Systems
Since the job involves processing orders through various methods, it’s beneficial to familiarize yourself with common order processing systems. If you have experience with specific software, mention it during the interview to show your computer literacy and readiness to adapt.
