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- Tasks: Handle customer calls, manage claims, and support sales efforts.
- Company: Join a dynamic team in Northampton focused on exceptional customer service.
- Benefits: Enjoy a supportive work environment with opportunities for growth.
- Why this job: Perfect for those who thrive in fast-paced settings and love helping others.
- Qualifications: Must have at least 1 year of insurance and customer service experience.
- Other info: Ideal for self-motivated individuals who can work independently and collaboratively.
The predicted salary is between 28800 - 43200 £ per year.
Our client based in Northampton, are seeking a Customer Service & Claims Advisor for their Northampton office. The ideal candidate will be career minded and be prepared to go the extra mile to achieve results. Someone who can think on their feet, working independently and as part of a team. Be well-organised, self-motivated, and approachable with a positive outlook towards their work. Responsibilities: Servicing in and outbound calls to existing customers to the highest of standards. Nurturing and developing client and insurer relations (in and, on occasion, out of the office). Providing sales support duties (cross-sales) and negotiating terms with clients and insurers. Managing claims and servicing outcomes with our clients, insurers, and partners. Registering claims and maintaining client servicing records with total accuracy. Developing and improving existing processes to enhance the service we offer. Providing support and advice to colleagues with enquiries. General clerical and administrative duties. Skills & Experience: At least 1 year of insurance experience (essential). Customer Service experience, including in and outbound call handling (essential). Office and administrative experience (essential). Frequent use of Microsoft applications, including Word, Excel and Outlook (es…
Customer Service & Claims Advisor employer: Pertemps Northampton
Contact Detail:
Pertemps Northampton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Claims Advisor
✨Tip Number 1
Familiarize yourself with the insurance industry, especially claims handling and customer service best practices. This knowledge will help you stand out during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since the role involves a lot of client interaction, being able to convey information clearly and effectively is crucial.
✨Tip Number 3
Showcase your ability to work independently as well as part of a team. Prepare examples from your past experiences that highlight your adaptability and teamwork skills.
✨Tip Number 4
Research our company culture and values at StudySmarter. Understanding what we stand for will help you align your answers during the interview and show that you're a great fit for our team.
We think you need these skills to ace Customer Service & Claims Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer service and claims handling. Emphasize any insurance experience and your ability to manage calls effectively.
Craft a Strong Cover Letter: Write a cover letter that showcases your career-minded attitude and willingness to go the extra mile. Mention specific examples of how you've successfully handled customer inquiries or claims in the past.
Highlight Key Skills: In your application, clearly outline your skills in Microsoft applications and your organizational abilities. Mention your experience with cross-sales and client relations to demonstrate your fit for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any errors. A well-organized and error-free application reflects your attention to detail, which is crucial for this position.
How to prepare for a job interview at Pertemps Northampton
✨Show Your Customer Service Skills
Be prepared to discuss your previous customer service experience in detail. Highlight specific examples where you went the extra mile for a customer or resolved a challenging situation effectively.
✨Demonstrate Your Insurance Knowledge
Since at least 1 year of insurance experience is essential, brush up on key concepts and terminology in the insurance industry. Be ready to answer questions about claims management and how you would handle various scenarios.
✨Highlight Your Organizational Skills
The role requires being well-organized and self-motivated. Share examples of how you manage your time and prioritize tasks, especially when handling multiple claims or customer inquiries.
✨Prepare for Teamwork Questions
As the position involves working both independently and as part of a team, think of instances where you collaborated with colleagues to achieve a common goal. Be ready to discuss how you contribute to a positive team environment.
