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- Tasks: Join us as a Contact Centre Advisor, helping customers with their inquiries daily.
- Company: Be part of a dynamic team in Sunderland with great transport links and free parking.
- Benefits: Enjoy competitive pay, overtime opportunities, and excellent training programs.
- Why this job: This role offers a chance to develop your skills in a supportive environment while making a difference.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn!
- Other info: Full-time hours with flexible shifts available from 6am to 10pm, Monday to Sunday.
Job Description
FULL TIME
MUST BE ABLE TO START 17th MARCH 2025
Pay £11.71 per hour, overtime on increased pay
37 hours per week between 6am and 10pm over 5 days out of 7, Monday to Sunday
Sunderland – Free parking available, good transport links
Temporary to Permanent
Excellent training & development
Training – 4 weeks full time training.
We are looking for call centre customer advisors to take predo…
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Contact Centre Advisor employer: Pertemps Newcastle & Gateshead
Contact Detail:
Pertemps Newcastle & Gateshead Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Advisor
✨Tip Number 1
Familiarize yourself with common customer service scenarios and practice your responses. This will help you feel more confident during the interview when discussing how you would handle various situations.
✨Tip Number 2
Research the company culture at StudySmarter and be prepared to discuss how your values align with theirs. Showing that you understand and fit into their environment can set you apart from other candidates.
✨Tip Number 3
Prepare questions to ask during the interview about the training process and career development opportunities. This demonstrates your interest in growth and commitment to the role.
✨Tip Number 4
Practice active listening skills, as they are crucial for a call centre advisor. During the interview, show that you can listen carefully and respond thoughtfully to the interviewer's questions.
We think you need these skills to ace Contact Centre Advisor
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Contact Centre Advisor. Familiarize yourself with the skills required, such as communication and problem-solving abilities, to tailor your application accordingly.
Craft a Tailored CV: Highlight relevant experience in customer service or call centre roles in your CV. Use specific examples that demonstrate your ability to handle customer inquiries effectively and efficiently.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you are a good fit for the position and how your skills align with the job requirements.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Pertemps Newcastle & Gateshead
✨Show Your Communication Skills
As a Contact Centre Advisor, strong communication is key. Practice clear and concise responses to common interview questions, and be ready to demonstrate your ability to listen actively and respond appropriately.
✨Familiarize Yourself with the Role
Understand the responsibilities of a call centre advisor. Be prepared to discuss how your previous experiences align with the job requirements, especially in handling customer inquiries and providing solutions.
✨Highlight Your Flexibility
The role requires working various shifts between 6am and 10pm. Be ready to express your availability and willingness to work flexible hours, as this is crucial for the position.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of examples from past experiences where you successfully handled difficult situations or resolved customer complaints.
