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- Tasks: Lead on temporary accommodation complaints and ensure quality service for residents.
- Company: Pertemps is a leading agency connecting social work professionals with rewarding roles across the UK.
- Benefits: Enjoy flexible working, dedicated support, and prompt payroll with referral bonuses available.
- Why this job: Join a dynamic team focused on improving living conditions and making a real impact in the community.
- Qualifications: Ideal for those with experience in social work or customer service; passion for helping others is key.
- Other info: Contact Helen for more info or to explore other social work opportunities.
Leading on TA complaints and members enquiries.
Liaising with managing agents and internal colleagues to ensure suitability of temporary accommodation.
Working closely with our team of property inspectors to drive up the quality of temporary accommodation.
Providing excellent customer service to our residents.
Temporary Accommodation Officer, Lambeth employer: Pertemps Network Group
Contact Detail:
Pertemps Network Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Accommodation Officer, Lambeth
✨Tip Number 1
Familiarise yourself with the specific challenges and requirements of temporary accommodation in Lambeth. Understanding local policies and the needs of residents can give you an edge during discussions with interviewers.
✨Tip Number 2
Network with professionals already working in temporary accommodation or social work roles. Engaging with them on platforms like LinkedIn can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your customer service experience in detail. Since providing excellent service to residents is key, think of specific examples where you've successfully resolved complaints or improved client satisfaction.
✨Tip Number 4
Research Pertemps and their approach to social work recruitment. Knowing their values and how they support their staff can help you align your answers with what they are looking for in a candidate.
We think you need these skills to ace Temporary Accommodation Officer, Lambeth
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Temporary Accommodation Officer. Highlight key skills such as customer service, complaint handling, and collaboration with property inspectors.
Tailor Your CV: Customise your CV to reflect relevant experience in temporary accommodation or social work. Emphasise your ability to manage complaints and liaise effectively with various stakeholders.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service and your commitment to improving the quality of temporary accommodation. Use specific examples from your past experiences.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise.
How to prepare for a job interview at Pertemps Network Group
✨Understand the Role
Make sure you have a clear understanding of what a Temporary Accommodation Officer does. Familiarise yourself with the responsibilities mentioned in the job description, such as handling complaints and liaising with managing agents.
✨Showcase Customer Service Skills
Since providing excellent customer service is key to this role, prepare examples from your past experiences where you successfully resolved issues or improved customer satisfaction.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would handle specific situations related to temporary accommodation and be ready to discuss your thought process.
✨Research Lambeth Council
Familiarise yourself with Lambeth Council's values and recent initiatives. Showing that you understand the local context can demonstrate your commitment and enthusiasm for the role.
