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- Tasks: Help customers with tech queries and support dealers in a dynamic environment.
- Company: Pertemps Redditch specializes in connecting talent with opportunities in various industries.
- Benefits: Earn £30,000 annually, enjoy remote work options, and a supportive team culture.
- Why this job: Combine your passion for IT and cars while developing valuable skills in a growing field.
- Qualifications: Strong IT skills, customer service experience, and a love for technology are essential.
- Other info: Weekend work on a rota basis; driving license required.
The predicted salary is between 18000 - 42000 £ per year.
Pertemps Redditch are currently recruiting for a Trainee Technical Advisor for a specialist industry, in Bidford On Avon. If you have experience in IT, or perhaps it’s a passion that currently is only a hobby this could be a great opportunity for you Strong customer service skills are a must, a technical mind and an interest in motor vehicles are advantageous £30,000 Per Annum Full Time 5 Day Working Week – including weekend work on a rota basis 1 week in four working from home Driving License Required Responsibilities will include (but are not limited to): Responding to queries about products, services and cost within SLA’s Technical Support and training to dealers CRM database maintenance and reporting Daily file key management Testing and product research Support Workshop activities and dyno testing The Ideal Candidate will have: Strong IT skills including high knowledge of MS packages Strong communication skills, verbal, written and interpersonal. Good customer Service and Telephone Manner Time management and organisational skills is key within this role whilst still providing excellent attention to detail. Passion for IT and Tech Automotive experience required. If you feel you have the experience and passion for this role please click ‘APPLY’ with your up to date CV or email your CV to holly.bevanpertemps.co.uk.
Technical Support Representative employer: Pertemps Network Group
Contact Detail:
Pertemps Network Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Representative
✨Tip Number 1
Make sure to highlight any relevant IT experience you have, even if it's just a hobby. This role values passion for technology, so showcasing your personal projects or interests can set you apart.
✨Tip Number 2
Since strong customer service skills are essential, think of specific examples from your past experiences where you successfully handled customer queries or resolved issues. Be ready to discuss these during the interview.
✨Tip Number 3
Familiarize yourself with common automotive terminology and concepts. Having a basic understanding of motor vehicles will not only help you in the role but also impress the hiring team.
✨Tip Number 4
Prepare to demonstrate your technical skills during the interview. You might be asked to solve a problem or explain a technical concept, so practice articulating your thought process clearly.
We think you need these skills to ace Technical Support Representative
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize any IT experience you have, whether it's professional or a personal passion. Mention specific skills and projects that showcase your technical abilities.
Showcase Customer Service Skills: Since strong customer service skills are essential for this role, provide examples of how you've successfully handled customer queries or resolved issues in the past.
Tailor Your CV: Customize your CV to align with the job description. Focus on your communication skills, time management, and attention to detail, as these are key attributes for the position.
Craft a Compelling Cover Letter: Write a cover letter that expresses your passion for IT and technology, as well as your interest in the automotive industry. Explain why you're excited about this opportunity and how you can contribute to the team.
How to prepare for a job interview at Pertemps Network Group
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology during the interview. Share any relevant experiences or projects you've worked on, even if they were just hobbies. This will demonstrate your genuine interest in the field.
✨Highlight Customer Service Skills
Since strong customer service skills are essential for this role, prepare examples of how you've successfully handled customer queries in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Technical Knowledge
Be ready to discuss your technical skills, especially your knowledge of MS packages and any automotive experience you have. You might be asked to solve a technical problem or explain a concept, so brush up on relevant topics beforehand.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and time management skills. Think of situations where you had to prioritize tasks or manage multiple responsibilities, and be prepared to share how you handled them.
