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For Companies At a Glance
- Tasks: Support parking operations and ensure smooth service delivery in a dynamic environment.
- Company: Join Harrow Council's award-winning team, known for employee development.
- Benefits: Earn £15.78 per hour with flexible working hours and career growth opportunities.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Proactive attitude, technical skills, and a full UK driving licence required.
- Other info: Work in a vibrant borough with excellent transport links and diverse culture.
Overview
Job Title: Technical Support Officer – Parking
Location: Harrow Council, Forward Drive, Harrow, HA3 8NT
Salary: £15.78 per hour (PAYE)
Join Harrow Council’s dynamic Parking Services team and help shape the future of the borough’s highways. We’re seeking a proactive and technically adept individual to provide essential support across parking operations, ensuring smooth service delivery and compliance with regulatory standards.
Responsibilities
- Process payments for parking permits and maintain accurate records in line with procedural guidelines.
- Respond to service requests related to parking and payments, resolving issues within defined parameters.
- Safeguard and manage valuables including money, keys, and permits, promptly reporting any losses or discrepancies.
- Monitor stock levels of pay-and-display machine components, ensuring timely replenishment and equipment maintenance.
- Demonstrate in-depth knowledge of relevant legislation including the Traffic Management Act 2004 and New Roads and Street Works Act 1991.
- Maintain a solid understanding of health and safety regulations and approved codes of practice.
- Familiarity with the London Permit Scheme and its operational framework.
- Flexibility to work across a 24/7 rota, including evenings, weekends, and bank holidays.
- Full, clean UK manual driving licence.
About Pertemps & Harrow Council
Pertemps Recruitment Partnership has been a trusted name in staffing solutions for nearly 60 years. Recognised by The Sunday Times as one of the Best 100 Companies to Work For (14 consecutive years), Pertemps is committed to employee development and is proud to be an accredited Investor in People.
London Borough of Harrow is one of London’s largest and most diverse boroughs, located just 10 miles from central London. With excellent transport links via the Metropolitan Line, Watford DC Line, national rail, and major motorways (M1, M25, A406), Harrow offers a vibrant and accessible working environment.
Data Protection Notice
Your personal data may be shared with a fraud prevention agency to help detect and prevent unlawful or dishonest conduct. This may impact access to certain services or employment opportunities. For more information, please contact the employer’s data protection team.
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Technical Support Officer – Parking employer: Pertemps Network Group
Contact Detail:
Pertemps Network Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Officer – Parking
✨Tip Number 1
Get to know the company! Research Harrow Council and their Parking Services team. Understanding their values and recent projects can help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to technical support and parking operations. Think about how your skills align with the responsibilities listed in the job description, like managing payments and understanding relevant legislation.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Harrow Council, which can give you an edge.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for proactive individuals who are ready to make a difference in our community.
We think you need these skills to ace Technical Support Officer – Parking
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Technical Support Officer role. We want to see how you can contribute to our Parking Services team, so don’t hold back!
Show Off Your Technical Skills: Since this role is all about providing technical support, be sure to showcase any relevant experience you have with parking operations or compliance with regulations. We love seeing candidates who are proactive and technically adept!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your points are easy to read and understand. This will help us see your qualifications quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Pertemps Network Group
✨Know Your Legislation
Familiarise yourself with the Traffic Management Act 2004 and the New Roads and Street Works Act 1991. Being able to discuss these laws confidently will show that you’re not just technically adept but also understand the regulatory framework that governs parking operations.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've resolved service requests or issues in previous roles. Think about specific situations where you had to think on your feet, as this will highlight your proactive nature and ability to handle challenges effectively.
✨Showcase Your Attention to Detail
Since you'll be processing payments and maintaining records, it’s crucial to demonstrate your attention to detail. Bring up instances where your meticulousness has led to successful outcomes, especially in managing financial transactions or compliance with procedural guidelines.
✨Be Ready for Flexibility Questions
Given the role requires working across a 24/7 rota, be prepared to discuss your availability and flexibility. Share any past experiences where you’ve successfully adapted to changing schedules or worked during evenings and weekends, showing that you’re committed to the role.
