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- Tasks: Plan and schedule work for field teams, ensuring timely completion and excellent customer service.
- Company: Join Thames Water, a leader in delivering essential services to communities.
- Benefits: Earn £16.02 per hour with flexible shifts and a supportive team environment.
- Why this job: Make a real difference in customer experience while developing valuable skills.
- Qualifications: Experience in customer service, strong communication skills, and good IT proficiency required.
- Other info: Dynamic role with opportunities for personal growth and teamwork.
The predicted salary is between 13 - 16 £ per hour.
This is a great opportunity to join our Customer Solution Centre in a role that sits right at the heart of customer experience and operational delivery. As a Customer Planner, you will help ensure the right work is planned at the right time, supporting our field teams and making a real difference to customers when they need us most. We currently have four vacancies available. Two roles will follow a Sunday to Wednesday working pattern, and the other two roles will follow a Wednesday to Saturday working pattern. Shifts will be either 7 am to 5 pm or 8 am to 6 pm, depending on the rota.
What you’re doing as a Customer Planner, Assurance:
- Planning, scheduling and monitoring work for field teams, ensuring the right resources are allocated and jobs are completed on time.
- Speaking with customers to understand issues, assess urgency and provide clear, timely updates throughout the customer journey.
- Using multiple systems to diagnose problems, raise work and manage jobs in real time, responding to changes and emergencies.
- Managing complex and sensitive cases, including repeat issues, high-impact incidents and pollution-related events.
- Working closely with field teams and operational colleagues to support successful job completion and incident response.
- Maintaining accurate records and contributing to continuous improvement in planning processes and customer experience.
What you should bring to the role:
- Experience working in a fast-paced customer service or operational environment.
- Strong verbal and written communication skills, with confidence in handling challenging conversations.
- Good IT skills, including Microsoft Office, and the ability to work across multiple systems.
- Experience planning or allocating work to field-based teams.
- The ability to prioritise effectively, take ownership of issues, and work calmly under pressure.
- A collaborative mindset and a genuine focus on delivering a positive customer experience.
What’s in it for you?
- Hourly Pay rate: £16.02
- Expenses: Excluded
- Location: Slough, SL1 4PJ
- Length of assignment: 6 months
- Required Start date: TBC
- Hours: 36 hours per week
Please note you will be on assignment at Thames Water via Pertemps.
At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive. Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.
But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?
At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life’s essential service, we need a range of skills and capabilities, representative of society throughout our business. We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, background, and differences that each individual brings. Our overarching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.
Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
Customer Planner Assurance in Slough employer: Pertemps Network Group
Contact Detail:
Pertemps Network Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Planner Assurance in Slough
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Thames Water. Understand their mission and values, especially how they focus on customer experience and operational delivery. This will help you tailor your answers and show that you're genuinely interested in being part of Team Thames.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and operational roles. Prepare examples from your past experiences where you've successfully handled challenging situations or improved processes. This will help you feel more confident and articulate during the interview.
✨Tip Number 3
Show off your communication skills! As a Customer Planner, you'll need to communicate effectively with both customers and field teams. During your interview, demonstrate your ability to convey information clearly and handle tough conversations. This will highlight your fit for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This not only shows good manners but also reinforces your enthusiasm for the role. And remember, apply through our website to make sure your application gets noticed!
We think you need these skills to ace Customer Planner Assurance in Slough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Planner role. Highlight your experience in customer service and operational environments, as well as any relevant skills that match the job description.
Showcase Your Communication Skills: Since strong verbal and written communication is key for this role, give examples of how you've successfully handled challenging conversations in the past. This will show us you can keep customers informed and engaged.
Demonstrate Your Planning Experience: We want to see your experience in planning or allocating work to field teams. Share specific examples of how you've managed schedules or resources effectively, especially in fast-paced situations.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and get you into the process quickly!
How to prepare for a job interview at Pertemps Network Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Planner Assurance role. Familiarise yourself with the key responsibilities like planning, scheduling, and monitoring work for field teams. This will help you demonstrate how your experience aligns with what they’re looking for.
✨Showcase Your Communication Skills
Since strong verbal and written communication skills are crucial for this position, prepare examples of how you've successfully handled challenging conversations in the past. Think about specific situations where you provided clear updates to customers or resolved issues effectively.
✨Demonstrate Your IT Proficiency
Brush up on your IT skills, especially with Microsoft Office and any other systems relevant to the role. Be ready to discuss how you've used technology to manage tasks or improve processes in previous jobs, as this will show you can handle the technical aspects of the role.
✨Emphasise Your Problem-Solving Abilities
Prepare to talk about times when you’ve had to prioritise effectively and take ownership of complex cases. Highlight your ability to stay calm under pressure and how you’ve contributed to improving customer experiences, as this aligns perfectly with their focus on delivering a positive customer journey.
