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- Tasks: Lead and optimise service operations across multiple UK regions in a hands-on role.
- Company: Established engineering services business with a focus on growth and innovation.
- Benefits: Competitive salary, opportunity for career development, and influence over service delivery.
- Why this job: Shape processes and improve performance in a dynamic technical environment.
- Qualifications: Experience in service management within engineering or technical services is essential.
- Other info: Join a growing team and make a real impact on service excellence.
The predicted salary is between 43000 - 51000 £ per year.
This role is based in Ayrshire with some travel to the North East of England and the Midlands. An established engineering services business is seeking an experienced Service Manager to lead and optimise service operations across multiple UK regions. This is a senior, hands-on role with real influence over service delivery, commercial performance, and team development.
Reporting directly to the Managing Director, you will take ownership of operational performance across geographically dispersed teams, ensuring work is delivered safely, efficiently, and profitably, while continuously improving customer satisfaction and service capability.
The Role
- Leading day-to-day service operations across Scotland, the Midlands, the North East of England, and wider regions
- Planning and scheduling engineering resources to maximise utilisation and minimise downtime
- Managing service costs, margins, and job profitability
- Acting as a senior escalation point for key customers
- Developing, coaching, and supporting remote engineering and support teams
- Driving continuous improvement across systems, processes, and performance metrics
This role combines operational leadership, commercial control, and people management in a fast-paced technical environment.
Skills & Experience Required
- Proven experience in service management within an engineering, manufacturing, or technical services environment
- Strong multi-region workforce planning and scheduling capability, including managing travel, job complexity, and skill requirements
- Commercial confidence, with experience in job costing, budget control, margin management, and operational decision-making
- Demonstrated ability to manage and develop remote, field-based teams, maintaining high standards despite geographic dispersion
- Excellent organisational and problem-solving skills, with the ability to prioritise effectively under pressure
- Clear, confident communicator, able to manage customer relationships, resolve escalations, and align internal stakeholders
- Strong digital capability, including CRM/ERP systems, service planning tools, and performance reporting dashboards
- Background in engineering, manufacturing, or technical services is essential for this one
What You’ll Bring
- A proactive, improvement-driven mindset
- Strong leadership presence with a collaborative approach
- Calm decision-making in high-pressure situations
- A clear focus on safety, service quality, and operational excellence
Why Apply?
This is an opportunity to take ownership of a critical service function within a growing technical organisation, with real scope to shape processes, improve performance, and develop a high-performing service team. If you’re a commercially minded service leader who thrives in a multi-region environment, we’d love to hear from you. Apply now via LinkedIn.
Service Manager in Scotland employer: Pertemps Network Group
Contact Detail:
Pertemps Network Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Scotland
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering sector and let them know you're on the hunt for a Service Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its service operations. Understand their challenges and think about how your experience can help them improve. This shows you're not just interested in any job, but specifically in making a difference at their organisation.
✨Tip Number 3
Practice your communication skills! As a Service Manager, you'll need to manage customer relationships and resolve escalations. Role-play common scenarios with a friend to build your confidence and ensure you can articulate your thoughts clearly under pressure.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application and get to know you better. Plus, it’s a great way to ensure your CV lands directly in the right hands.
We think you need these skills to ace Service Manager in Scotland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Manager. Highlight your experience in service management, especially in engineering or technical services, and showcase your skills in multi-region workforce planning and budget control.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've led teams, improved service delivery, and managed customer relationships in the past.
Showcase Your Leadership Skills: As a Service Manager, you'll need strong leadership presence. In your application, emphasise your ability to develop and support remote teams, and share any experiences where you've successfully driven continuous improvement in service operations.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Pertemps Network Group
✨Know Your Stuff
Make sure you brush up on your engineering and service management knowledge. Understand the company's operations, their service delivery model, and any recent projects they've undertaken. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past, especially in remote or multi-region settings. Highlight your ability to develop and coach team members, as well as how you've handled escalations and maintained high standards across dispersed teams.
✨Demonstrate Commercial Acumen
Be ready to discuss your experience with job costing, budget control, and margin management. Think of specific instances where you've improved profitability or operational performance, as this will show your commercial confidence and decision-making skills.
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently. Since this role involves managing customer relationships and aligning internal stakeholders, being able to communicate effectively is crucial. Prepare for potential questions about conflict resolution and stakeholder management.
