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- Tasks: Lead and optimise service operations across multiple UK regions in a hands-on role.
- Company: Established engineering services business with a focus on operational excellence.
- Benefits: Competitive salary, opportunity for career growth, and influence over service delivery.
- Why this job: Shape processes and develop a high-performing service team in a dynamic environment.
- Qualifications: Proven experience in service management within engineering or technical services.
- Other info: Opportunity to make a real impact while managing remote teams across diverse locations.
The predicted salary is between 36000 - 60000 £ per year.
This role is based in Ayrshire with some travel to the North East of England & the Midlands. An established engineering services business is seeking an experienced Service Manager to lead and optimise service operations across multiple UK regions. This is a senior, hands-on role with real influence over service delivery, commercial performance, and team development.
Reporting directly to the Managing Director, you will take ownership of operational performance across geographically dispersed teams, ensuring work is delivered safely, efficiently, and profitably, while continuously improving customer satisfaction and service capability.
As Service Manager, you will be responsible for:
- Leading day-to-day service operations across Scotland, the Midlands, the North East of England, and wider regions
- Planning and scheduling engineering resources to maximise utilisation and minimise downtime
- Managing service costs, margins, and job profitability
- Developing, coaching, and supporting remote engineering and support teams
- Driving continuous improvement across systems, processes, and performance metrics
This role combines operational leadership, commercial control, and people management in a fast-paced technical environment.
Proven experience in service management within an engineering, manufacturing, or technical services environment is essential. Strong multi-region workforce planning and scheduling capability, including managing travel, job complexity, and skill requirements is required. You should have commercial confidence, with experience in job costing, budget control, margin management, and operational decision-making.
Demonstrated ability to manage and develop remote, field-based teams, maintaining high standards despite geographic dispersion is necessary. A clear, confident communicator, able to manage customer relationships, resolve escalations, and align internal stakeholders is important. Strong digital capability, including CRM/ERP systems, service planning tools, and performance reporting dashboards is also needed.
A clear focus on safety, service quality, and operational excellence is crucial. This is an opportunity to take ownership of a critical service function within a growing technical organisation, with real scope to shape processes, improve performance, and develop a high-performing service team.
If you’re a commercially minded service leader who thrives in a multi-region environment, we’d love to hear from you.
Head of Training Services in Scotland employer: Pertemps Network Group
Contact Detail:
Pertemps Network Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Training Services in Scotland
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering and service management sectors. Attend industry events or webinars to meet potential employers and showcase your expertise.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their service delivery model and think about how your experience can enhance their performance across multiple regions.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've developed remote teams and improved service quality in past roles. Use specific examples to demonstrate your impact.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application and get noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Head of Training Services in Scotland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Manager. Highlight your experience in service management, especially in engineering or technical services, and showcase your skills in multi-region workforce planning.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've led teams and improved service delivery in previous positions.
Showcase Your Digital Skills: Since strong digital capability is key for this role, don’t forget to mention your experience with CRM/ERP systems and any service planning tools you’ve used. This will show us that you’re ready to hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Pertemps Network Group
✨Know Your Stuff
Make sure you brush up on your knowledge of service management within engineering. Understand the key challenges and trends in the industry, especially around multi-region operations. This will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams, particularly remote ones. Think about specific situations where you improved performance or resolved conflicts. This will highlight your ability to manage and develop teams effectively, which is crucial for this role.
✨Be Commercially Savvy
Familiarise yourself with concepts like job costing, budget control, and margin management. Be ready to discuss how you've managed service costs and improved profitability in previous roles. This will show that you have the commercial confidence needed for the position.
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently. You’ll need to manage customer relationships and align internal stakeholders, so being a strong communicator is key. Consider doing mock interviews to refine your delivery and ensure you come across as approachable and professional.
