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- Tasks: Provide top-notch technical support and training to clients across the UK and Ireland.
- Company: Join EVOCA, a leader in vending solutions, committed to customer satisfaction and innovation.
- Benefits: Enjoy a dynamic work environment with opportunities for personal development and training.
- Why this job: Be part of a supportive team that values your input and fosters professional growth.
- Qualifications: 5 GCSEs at grades A-C and experience in customer-facing technical roles required.
- Other info: Opportunity to work closely with management and influence company strategy.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Department: Technical
Responsible to: Technical Manager
Responsible for: Management of the provision of technical solutions, installation assistance and field support to nominated accounts within a defined geographical region within UK and Ireland.
Overall, Purpose of Job: Support clients by providing the highest level of technical service to maintain customer confidence in our products and enable EVOCA to achieve sustainable competitive advantage throughout the UK and Ireland. Work closely with the UK management team to ensure the UK strategy and business goals are achieved.
Main Responsibilities:
- Provide on-site technical support to our client base offering positive solutions to technical issues within a given time scale.
- Maximise assistance given to our clients by prioritising visits correctly (coordinating diaries with the Technical Manager) and completing/distributing all relevant visit reports.
- Maintain good customer relations by presenting a professional, efficient, and helpful service.
- Assist in the preparation and presentation of technical training courses and exhibitions when required.
- Provide onsite training for engineers and operators as directed by the Technical Manager.
- Assist in the staffing of the Technical Help Desk when directed by the Technical Manager.
- Provide cover for absence of other Technical Staff as directed by the Technical Manager.
- Ensure that each nominated account has the appropriate level of technical support.
- Ensure all personal expenditure is conducted within company policy.
- Inform the Sales Director of any competitor product/price comparisons and technical activities, which will be added to the EVOCA competitor comparison file.
- Responsible for regularly reviewing the client database to ensure it is updated to create a “market specific” mailing list for future technical communications.
- Attend regular reviews with the Technical Manager to identify training requirements as well as setting “smart objectives” and planning your personal development.
- Contact Key Customers regularly to ensure satisfaction of the departments/Company’s service.
- Any other Duties as requested by the Technical Manager.
Academic Qualifications/Experience:
- 5 “A-C GCSE grades with proven skills in electrical/mechanical disciplines.
- Previous experience in fault finding vending equipment and working in a customer facing environment.
Required Competencies:
- Technical-Scientific Competence: Knowledge of electro/mechanical vending / HoReCa equipment, Fault Finding & Correction of vending / HoReCa equipment, Knowledge of H&S relating to Installation & Maintenance Vending / HoReCa Equipment.
- Communication Competence: Ability to communicate with customers at all levels, Delivery of effective training of vending / HoReCa equipment, Communication with internal departments.
- IT Competence: Microsoft office applications to good standard, Excel & PowerPoint, Help Desk System (Salesforce), Technical Database (Salesforce).
- Organisation Competence: Planning & Organisation, Time Management.
Product Support Specialist employer: Pertemps Network Group
Contact Detail:
Pertemps Network Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Specialist
✨Tip Number 1
Familiarise yourself with the specific technical aspects of vending and HoReCa equipment. Understanding the common issues and solutions will not only boost your confidence but also demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the industry, especially those who work in technical support roles. Engaging with them can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss your previous customer-facing experiences in detail. Highlight how you’ve successfully resolved technical issues and maintained customer satisfaction, as this is crucial for the Product Support Specialist role.
✨Tip Number 4
Stay updated on the latest trends and technologies in the vending industry. Being knowledgeable about competitors and market developments will show your commitment and help you stand out during the selection process.
We think you need these skills to ace Product Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and customer service. Emphasise any previous roles where you provided on-site assistance or training, as these are key aspects of the Product Support Specialist role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and explain how your skills align with the responsibilities outlined in the job description. Mention specific experiences that demonstrate your ability to solve technical issues and maintain customer relations.
Highlight Technical Skills: Clearly outline your technical competencies related to electro/mechanical vending equipment. Include any relevant certifications or training that showcase your fault-finding abilities and knowledge of health and safety regulations.
Showcase Communication Skills: Since communication is crucial for this role, provide examples of how you've effectively communicated with customers and colleagues in past positions. Highlight any experience in delivering training or presentations, as this will strengthen your application.
How to prepare for a job interview at Pertemps Network Group
✨Showcase Your Technical Knowledge
Make sure to brush up on your knowledge of electro/mechanical vending and HoReCa equipment. Be prepared to discuss specific technical issues you've encountered in the past and how you resolved them, as this will demonstrate your competence in fault finding and correction.
✨Demonstrate Excellent Communication Skills
As a Product Support Specialist, you'll need to communicate effectively with clients and internal teams. Practice explaining complex technical concepts in simple terms, and be ready to share examples of how you've successfully trained others or resolved customer queries.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think of examples where you've had to prioritise tasks or manage your time effectively while providing technical support, and be ready to explain your thought process.
✨Research the Company and Its Products
Familiarise yourself with EVOCA's products and services before the interview. Understanding their offerings will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
