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For Companies At a Glance
- Tasks: Manage IT hardware tickets, stock, repairs, and disposals while ensuring service levels.
- Company: Join a leading Government organization making a difference in the community.
- Benefits: Enjoy a contract role with potential for growth and valuable experience.
- Why this job: Be part of a dynamic team focused on tech solutions and service improvements.
- Qualifications: Must have SC clearance, UK nationality, and 2+ years in PC field service.
- Other info: Join the OOH rota and gain training from top brands like HP and Dell.
The predicted salary is between 36000 - 60000 £ per year.
We are recruiting for an IT Hardware Engineer on contract to work for a leading Government organisation based in Tidworth.
Ideally holding SC or have held SC Clearance – British National.
Summary of Responsibilities
- Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract.
- Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract.
- Effective Management of disposals that go through their Hub as per contract.
- Triage and perform hardware repairs of ‘in Warranty kit’ and liaise with vendors for parts and returns as per contract.
- Locker replenishments where appropriate as per contract.
- Highlight potential issues with service/potential service improvements to their Team Leader.
- Follow any agreed processes and procedures either from the Authority (site regulations etc) or Computacenter’s own.
Essentials
- Must have SC clearance/or be able to gain this, UK National with a UK passport.
- Must join the OOH rota and standby, must have a full clean driving licence.
- 2 year+ experience in a PC field service environment or PC field Workshop environment.
- Hardware – Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs).
- Accredited or willing to go through HP & Dell – Desktop and Laptop training.
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IT Hardware Engineer employer: Pertemps Network Group
Contact Detail:
Pertemps Network Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Hardware Engineer
✨Tip Number 1
Make sure to familiarize yourself with the specific hardware and software used by the organization. Understanding the tools and systems they utilize will give you an edge during the interview process.
✨Tip Number 2
Highlight your experience in managing ticket queues and asset management. Be prepared to discuss specific examples of how you've maintained service levels and managed hardware repairs in previous roles.
✨Tip Number 3
Since SC clearance is essential, if you already have it, be sure to mention it prominently. If not, express your willingness and ability to obtain it quickly, as this shows your commitment to the role.
✨Tip Number 4
Demonstrate your problem-solving skills by preparing examples of how you've triaged and resolved hardware issues in the past. This will showcase your technical expertise and ability to improve service delivery.
We think you need these skills to ace IT Hardware Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the IT Hardware Engineer position. Understand the responsibilities and requirements, especially regarding SC clearance and experience in a PC field service environment.
Tailor Your CV: Customize your CV to highlight relevant experience in hardware diagnostics, troubleshooting, and repairs. Emphasize any previous roles that involved queue ticket management or asset management, as these are key responsibilities of the role.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses how your skills and experiences align with the job requirements. Mention your ability to manage hardware repairs and your willingness to undergo training for HP & Dell certifications.
Double-Check Your Application: Before submitting your application, review all documents for accuracy and completeness. Ensure that you have included all necessary information, such as your SC clearance status and driving license details.
How to prepare for a job interview at Pertemps Network Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an IT Hardware Engineer, especially in relation to ticket management and hardware repairs. Familiarize yourself with the specific requirements mentioned in the job description, such as SC clearance and experience in a PC field service environment.
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise in diagnosing, troubleshooting, and repairing hardware. Highlight any relevant experience with HP and Dell products, and be ready to provide examples of complex repairs you've successfully completed.
✨Demonstrate Problem-Solving Abilities
During the interview, emphasize your ability to identify potential issues and suggest service improvements. Share specific instances where you've successfully triaged problems or improved processes in previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your decision-making and problem-solving skills in real-world situations. Practice articulating your thought process and how you would handle various challenges related to hardware management and repairs.
