IT Hardware Engineer

We are recruiting for an IT Tech Bar Engineer on contract to be based in our clients Worcester location.

Responsibilities:

1. Tech bar support essential – software and hardware support.
2. Tech bar hours: 07.45 – 17.00. Will need to be flexible to work on a rota with another engineer to cover early and late shifts.
3. Assistance with IT related queries & general basic enquiries.
4. Assist users logging into and logging tickets within Service Now.
5. Complete administration within Service Now (log/update and close tickets).
6. Look up and check progress of IT support calls if requested.
7. Hardware diagnostics: carry out diagnostic tests to determine whether a fault is related to hardware failure (or software/user profile issue). Check warranty and report to supplier or replace if out of warranty from stock.
8. Device rebuilds and ensure compliance before re-issue (configured with latest Windows updates).
9. Install & troubleshoot software.
10. Office 365 suite knowledge for troubleshooting.
11. Basic use of Active Directory – e.g., password resets, BitLocker recovery.
12. Basic use of SCCM.
13. Basic use of Nexthink.
14. NHS mail administration (creating accounts, password resets, applying O365 licenses, leavers and joiners, shared mailboxes, multi-factor authentication).
15. Troubleshoot/fix MFA issues.
16. Educating users in logins, mail, MS Teams, Outlook, Cisco VPN, Citrix.
17. Basic mobile phone support.
18. Perform visits to A&E Dept (3 times a week) & Cancer services (once a week) and check with key contacts if there are any IT issues/perform quick fixes. Use Nexthink to check for any issues before each visit and complete a report each time.
19. Digital Dictation: create user accounts, add typist access and configure Olympus dictation devices.

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