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- Tasks: Handle parking appeals and ensure fair processing of Penalty Charge Notices.
- Company: Join the London Borough of Harrow, a diverse and vibrant community.
- Benefits: Enjoy hybrid working, career development, and a supportive team environment.
- Why this job: Make a difference in public service while developing your skills in a dynamic role.
- Qualifications: Experience in parking enforcement or similar roles, with strong communication skills.
- Other info: Be part of a top-rated company committed to employee growth and community engagement.
The predicted salary is between 28800 - 43200 £ per year.
The London Borough of Harrow is seeking a detail-oriented and customer-focused Parking Representations Officer to join our dynamic Parking Services team. This is a vital role in ensuring fair and efficient handling of parking appeals and representations, supporting the council’s commitment to transparency, compliance, and excellent public service.
Key Responsibilities
- Assess and respond to formal representations and appeals against Penalty Charge Notices (PCNs) in line with legislation and council policy.
- Investigate cases thoroughly using available evidence, including CCTV footage, photos, and system records.
- Liaise with members of the public, enforcement agents, and external adjudicators (e.g., London Tribunals).
- Maintain accurate records and contribute to service improvements through feedback and analysis.
Qualifications & Experience
- Experience in parking enforcement, appeals, or a similar regulatory environment.
- Strong written communication and analytical skills.
- A calm, professional approach to handling challenging or sensitive situations.
- Familiarity with relevant legislation (e.g., Traffic Management Act 2004) is desirable.
London Borough of Harrow is one of London’s largest and most diverse boroughs, offering a vibrant community and excellent transport links. Located just 10 miles from central London, Harrow is easily accessible via the Metropolitan Line, Watford DC Line and major motorways including the M1, M25, and A406.
Parking Representations Officer in Harrow employer: Pertemps Network Group
Contact Detail:
Pertemps Network Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parking Representations Officer in Harrow
✨Tip Number 1
Get to know the company and its values! Before your interview, do a bit of research on the London Borough of Harrow and Pertemps. Understanding their commitment to transparency and public service will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As a Parking Representations Officer, you'll need to handle challenging situations with a calm and professional approach. Role-play with a friend or family member to get comfortable discussing sensitive topics and responding to appeals.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle specific scenarios related to parking appeals. This will not only demonstrate your analytical skills but also show that you can think on your feet and make fair decisions.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our platform. It’s a great way to ensure your application gets the attention it deserves and shows your enthusiasm for joining our team.
We think you need these skills to ace Parking Representations Officer in Harrow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in parking enforcement or similar roles. We want to see how your skills align with the responsibilities of a Parking Representations Officer.
Show Off Your Communication Skills: Since this role involves liaising with the public and handling appeals, it’s crucial to demonstrate your strong written communication skills. Use clear and concise language in your application to showcase your ability to convey information effectively.
Highlight Your Analytical Abilities: We’re looking for someone who can investigate cases thoroughly. Include examples in your application that show your analytical skills and how you’ve used evidence to make informed decisions in the past.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with the London Borough of Harrow.
How to prepare for a job interview at Pertemps Network Group
✨Know Your Legislation
Familiarise yourself with the Traffic Management Act 2004 and any other relevant legislation. This will not only show your understanding of the role but also demonstrate your commitment to compliance and transparency, which are key values for the London Borough of Harrow.
✨Prepare for Real Scenarios
Think about specific cases you might encounter as a Parking Representations Officer. Prepare examples of how you would handle challenging situations or appeals. This will help you showcase your analytical skills and calm approach during the interview.
✨Practice Your Communication Skills
Since strong written communication is crucial for this role, practice articulating your thoughts clearly and concisely. You might even want to write out responses to common interview questions related to customer service and handling sensitive situations.
✨Show Your Customer Focus
Be ready to discuss how you would ensure excellent public service in your role. Think about ways to improve the parking appeal process and how you can contribute to service improvements through feedback and analysis. This will highlight your proactive attitude and dedication to the community.
