Client Services Manager in Harlow

Client Services Manager in Harlow

Harlow Full-Time No home office possible
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Job Description

Client Services Manager – Construction Harlow

Working as a client services manager, you will act as the primary liaison between clients and in-house teams, ensuring works are delivered in line with contractual requirements, compliance standards, and client expectations. This is a client-facing role suited to someone with experience in a compliance-driven construction environment.

Key Responsibilities

  • Serve as the main point of contact for clients across projects.
  • Build and maintain strong, long-term client relationships
  • Attend client meetings, framework reviews, progress updates, and pre-start meetings to support project managers and the delivery team
  • Monitor contract performance against KPIs and agreed programmes
  • Coordinate with operations, compliance, and commercial teams to ensure smooth delivery
  • Relay client feedback internally and escalate risks or issues where necessary
  • Identify opportunities to improve service delivery or expand works within existing accounts
  • Produce basic account reports, progress updates, and client communications
  • Support clients in understanding compliance requirements and the importance of fire safety

Ideal Candidate

  • Background in construction or fire doors, or passive fire protection, housing association or similar or housing developer companies.
  • Strong client-facing, communication, and relationship-building skills
  • Comfortable managing multiple accounts and priorities
  • Organised, professional, and commercially aware

Package & Benefits

  • £35,000 – £38,000 per annum (depending on experience)
  • Hybrid working is available once fully trained
  • Structured onboarding and training period
  • Company benefits package (details provided upon offer)
  • Long-term career progression within a growing specialist contractor
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Contact Detail:

Pertemps Network Group Recruiting Team

Client Services Manager in Harlow
Pertemps Network Group
Location: Harlow

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