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- Tasks: Be the go-to person for all facilities management inquiries and service requests.
- Company: Join Pertemps Recruitment Partnership, a leader in staffing solutions with a focus on employee satisfaction.
- Benefits: Enjoy a competitive salary of £17.66 per hour and opportunities for career progression.
- Why this job: Make a real impact by ensuring smooth operations and excellent service in a diverse community.
- Qualifications: Previous experience in facilities management or customer service is essential; strong communication skills are a must.
- Other info: Work in a vibrant borough with great transport links, just 10 miles from Central London.
Job Title: Facilities Management (FM) Helpdesk Officer
Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.
Location: London Borough of Harrow, Forward Drive, Harrow, Middlesex, HA3 8NT
Salary: £18.22 per hour
Hours: Full-time
Job Purpose
The London Borough of Harrow is seeking a Facilities Management Helpdesk Officer to join its team. This role is essential to the smooth operation of the FM service, serving as the first point of contact for maintenance requests, service inquiries, and contractor coordination. The successful candidate will be responsible for logging, prioritizing, and resolving issues efficiently while maintaining clear communication with internal teams and external suppliers.
Key Responsibilities
- Act as the primary contact for all FM-related inquiries via phone, email, and the helpdesk system.
- Log, prioritize, and assign service requests to appropriate teams or contractors.
- Track the progress of work orders, ensuring timely resolution and stakeholder updates.
- Escalate urgent issues or unresolved requests to relevant personnel.
- Maintain accurate records of service requests, maintenance schedules, and compliance documentation.
- Coordinate planned preventive maintenance (PPM) activities and contractor visits.
- Generate reports on helpdesk performance, service level agreements (SLAs), and key performance indicators (KPIs).
- Assist with procurement by raising purchase orders and tracking invoices for FM-related services.
- Liaise with external contractors to schedule maintenance, repairs, and inspections.
- Ensure contractors comply with site policies, health & safety regulations, and agreed service levels.
- Verify completion of works and follow up on outstanding tasks.
- Provide courteous and professional support to staff, tenants, and external stakeholders.
- Keep requesters informed of the status of their service requests.
- Handle complaints and service escalations efficiently to ensure prompt resolution.
Essential Skills & Experience
- Previous experience in facilities management, customer service, or administrative roles.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and FM helpdesk software (e.g., CAFM systems).
- Ability to work under pressure and prioritize workload effectively.
- Strong attention to detail and problem-solving abilities.
Desirable Qualifications
- Experience in a facilities management environment.
- Knowledge of health & safety regulations and compliance standards.
- Understanding of SLA and KPI reporting within an FM setting.
- Proficiency in data management and reporting tools.
About Us
- Pertemps Recruitment Partnership has been a market leader in permanent and temporary staffing solutions for nearly 60 years. We are proud to be accredited as an Investor in People, which is reflected in our commitment to career progression and employee satisfaction. Recognized by The Sunday Times as one of the Best 100 Companies to Work For for 14 consecutive years, we prioritize a personalized approach in everything we do.
- The London Borough of Harrow is the 12th largest borough in London, celebrated for its cultural diversity and excellent transport links. Located just 10 miles from Central London and 13 minutes to Euston via Harrow & Wealdstone station, it offers convenient access via the Metropolitan Line, Watford DC Line, national rail services, and major road networks including the M1, M25, and A406.
Important Notice
The personal information collected from you will be shared with Cifas to prevent fraud, unlawful conduct, and malpractice. If fraudulent activity is detected, it may affect access to certain services or employment opportunities. Your data will also be used for identity verification. Further details regarding data protection and rights can be found at www.cifas.org.uk/fpn.
Facilities Management (FM) Helpdesk Officer employer: Pertemps Network Group
Contact Detail:
Pertemps Network Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Management (FM) Helpdesk Officer
✨Tip Number 1
Familiarise yourself with the specific FM helpdesk software mentioned in the job description. If you have experience with similar systems, be ready to discuss how those skills can transfer to this role.
✨Tip Number 2
Brush up on your knowledge of health and safety regulations relevant to facilities management. Being able to demonstrate your understanding of compliance standards will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've effectively managed multiple tasks under pressure in previous roles. This will showcase your organisational skills and ability to prioritise workload, which are crucial for this position.
✨Tip Number 4
Research the London Borough of Harrow and its facilities management services. Understanding their specific needs and challenges will allow you to tailor your conversation during the interview and show your genuine interest in the role.
We think you need these skills to ace Facilities Management (FM) Helpdesk Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and essential skills required for the Facilities Management Helpdesk Officer position. Tailor your application to highlight relevant experience and skills.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in facilities management, customer service, or administrative roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your organisational and communication skills.
Write a Compelling Cover Letter: Your cover letter should express your enthusiasm for the role and the organisation. Mention specific examples from your past experiences that align with the job requirements, such as handling maintenance requests or coordinating with contractors.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for the role of a Helpdesk Officer.
How to prepare for a job interview at Pertemps Network Group
✨Know Your FM Basics
Familiarise yourself with the fundamentals of facilities management. Understand key concepts like service level agreements (SLAs) and key performance indicators (KPIs), as these will likely come up during your interview.
✨Demonstrate Communication Skills
Since this role involves liaising with various stakeholders, be prepared to showcase your communication skills. Practice articulating how you would handle inquiries and complaints, ensuring you convey professionalism and clarity.
✨Showcase Organisational Abilities
Highlight your organisational skills by discussing past experiences where you successfully managed multiple tasks or projects. Use specific examples to illustrate how you prioritised workload and ensured timely resolutions.
✨Prepare for Scenario Questions
Anticipate scenario-based questions that assess your problem-solving abilities. Think about how you would handle urgent issues or escalations, and be ready to explain your thought process and decision-making in those situations.
