Compliance and Quality Assurance Officer

Compliance and Quality Assurance Officer

Location: Harrow Civic Hub, Forward Drive, Harrow, HA3 8NT

Employer: Pertemps Recruitment Partnership (on behalf of the London Borough of Harrow)

Contract Type: Temporary – Initial 3-month contract (potential for extension)

Working Hours: Monday to Friday, 8:00 AM – 4:00 PM

Work Arrangement: Office-based

Pertemps Recruitment Partnership is seeking a detail-oriented and committed Compliance and Quality Assurance Officer to support the Special Needs Transport team at the London Borough of Harrow. This temporary position offers a competitive hourly rate of £18.22 (PAYE), along with access to high-quality training, excellent career development opportunities, and 21 days of annual leave (excluding bank holidays).

Key Responsibilities:

• Oversee quality assurance and health & safety compliance of taxi contractors, vehicles, and the managed workforce supporting Special Needs Transport.
• Report on vehicle-related issues to the Transport Manager; performance and HR matters will be overseen by the Compliance and Quality Assurance Manager.
• Monitor contractor performance, identify service failures, and implement improvement plans in partnership with service providers.
• Investigate complaints from passengers, carers, schools, contractors, and staff – including safeguarding and RIDDOR-reportable incidents.
• Conduct on-the-spot checks to ensure contractor compliance with framework requirements (e.g., staff DBS, vehicle MOT, insurance).
• Carry out quarterly audits and compliance checks – including site visits, document reviews, and written reports on findings and recommendations.
• Identify and address potential hazards promptly; escalate serious issues to senior management.
• Support and arrange staff training (e.g., safeguarding, wheelchair securing, first aid).

The successful candidate needs to have:

• Detail-oriented with strong problem-solving skills
• Confident in dealing with sensitive matters and diverse stakeholders
• Experience in compliance, quality assurance, or health & safety (ideally in a transport or public service environment)
• Ability to manage and improve service delivery through audit, inspection, and communication
• Commitment to safeguarding and the wellbeing of vulnerable service users

About us:

For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions. We are one of the most established players within the recruitment industry. We are proud to be accredited \’investor in people\’ which is reflected across our business in length of service and career progression of our employees.

London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse local authorities in the UK. It is easily accessible from central London with good transport links via the Metropolitan Line, Watford DC Line, and national rail services, as well as proximity to the M1, M25, and A406.

The personal information we have collected from you will be shared with Cifas to prevent fraud and other improper conduct. If any such conduct is detected you could be refused certain services or employment. Your information will also be used to verify your identity. Further details of how your information will be used can be found at www.cifas.org.uk/fpn