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- Tasks: Ensure compliance and quality assurance for Special Needs Transport services.
- Company: Join Pertemps Recruitment Partnership, a leader in staffing solutions.
- Benefits: Earn £18.22 per hour, enjoy 21 days leave, and access top-notch training.
- Why this job: Make a difference in the lives of vulnerable service users while developing your career.
- Qualifications: Detail-oriented with experience in compliance or health & safety preferred.
- Other info: Dynamic role with potential for extension and excellent career growth.
Compliance and Quality Assurance Officer
Location: Harrow Civic Hub, Forward Drive, Harrow, HA3 8NT
Employer: Pertemps Recruitment Partnership (on behalf of the London Borough of Harrow)
Contract Type: Temporary – Initial 3-month contract (potential for extension)
Working Hours: Monday to Friday, 8:00 AM – 4:00 PM
Work Arrangement: Office-based
Pertemps Recruitment Partnership is seeking a detail-oriented and committed Compliance and Quality Assurance Officer to support the Special Needs Transport team at the London Borough of Harrow. This temporary position offers a competitive hourly rate of £18.22 (PAYE), along with access to high-quality training, excellent career development opportunities, and 21 days of annual leave (excluding bank holidays).
Key Responsibilities:
- Oversee quality assurance and health & safety compliance of taxi contractors, vehicles, and the managed workforce supporting Special Needs Transport.
- Report on vehicle-related issues to the Transport Manager; performance and HR matters will be overseen by the Compliance and Quality Assurance Manager.
- Monitor contractor performance, identify service failures, and implement improvement plans in partnership with service providers.
- Investigate complaints from passengers, carers, schools, contractors, and staff – including safeguarding and RIDDOR-reportable incidents.
- Conduct on-the-spot checks to ensure contractor compliance with framework requirements (e.g., staff DBS, vehicle MOT, insurance).
- Carry out quarterly audits and compliance checks – including site visits, document reviews, and written reports on findings and recommendations.
- Identify and address potential hazards promptly; escalate serious issues to senior management.
- Support and arrange staff training (e.g., safeguarding, wheelchair securing, first aid).
The successful candidate needs to have:
- Detail-oriented with strong problem-solving skills
- Confident in dealing with sensitive matters and diverse stakeholders
- Experience in compliance, quality assurance, or health & safety (ideally in a transport or public service environment)
- Ability to manage and improve service delivery through audit, inspection, and communication
- Commitment to safeguarding and the wellbeing of vulnerable service users
About us:
For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions. We are one of the most established players within the recruitment industry. We are proud to be accredited \’investor in people\’ which is reflected across our business in length of service and career progression of our employees.
London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse local authorities in the UK. It is easily accessible from central London with good transport links via the Metropolitan Line, Watford DC Line, and national rail services, as well as proximity to the M1, M25, and A406.
The personal information we have collected from you will be shared with Cifas to prevent fraud and other improper conduct. If any such conduct is detected you could be refused certain services or employment. Your information will also be used to verify your identity. Further details of how your information will be used can be found at www.cifas.org.uk/fpn
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Compliance and Quality Assurance Officer employer: Pertemps Network Group
Contact Detail:
Pertemps Network Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Compliance and Quality Assurance Officer
✨Tip Number 1
Network like a pro! Reach out to people in the compliance and quality assurance field, especially those connected to the London Borough of Harrow. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of health & safety regulations and compliance standards. We want you to feel confident discussing how you can improve service delivery and tackle sensitive issues.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of examples where you've identified service failures or implemented improvement plans. We love hearing about real-life experiences!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are committed to safeguarding and improving services.
We think you need these skills to ace Compliance and Quality Assurance Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Compliance and Quality Assurance Officer role. Highlight your experience in compliance, quality assurance, or health & safety, especially if it's in a transport or public service environment. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Be sure to mention your problem-solving skills and commitment to safeguarding vulnerable service users, as these are key for us.
Showcase Relevant Experience: When detailing your work history, focus on experiences that relate directly to the responsibilities of the role. Whether it's conducting audits, managing compliance checks, or dealing with sensitive matters, we want to see how you've handled similar tasks in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Pertemps Network Group
✨Know Your Compliance Basics
Brush up on the key compliance and quality assurance principles relevant to the transport sector. Be ready to discuss how you would ensure health and safety compliance for taxi contractors and what specific checks you would implement.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've identified service failures or implemented improvement plans. Highlight your approach to investigating complaints and how you resolved sensitive issues with diverse stakeholders.
✨Familiarise Yourself with Safeguarding Protocols
Understand the safeguarding policies that are crucial in this role. Be prepared to discuss how you would handle safeguarding incidents and the importance of training staff in these areas.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team you'll be working with. Inquire about the current challenges faced by the Special Needs Transport team and how you can contribute to improving service delivery.
