Collections Agent - full time (hybrid or fully remote)

Credit Controller – Bristol Full time, permanent Credit Control role, where you will be working in a very friendly team of 6. The firm offer flexibility in terms of hybrid working, where you will be required to work from the office two days a week, with the rest working remotely. 35 hour a week contract, Monday to Friday Competitive salary Excellent benefits, including, personal pension with employer contribution of 5.5%, income protection, life assurance, holiday flex, length of service leave, cycling scheme, tech scheme, travel insurance, discounts, private medical insurance, dental insurance, gym membership, health screening and more! This role is based in the Bristol office and sits within the Credit Control team, which includes five Credit Controllers and a Manager. The role provides essential support to Bristol and London offices, assisting practice groups in effectively managing working capital, reducing lock-up and outstanding debt, and ensuring compliance with internal cash collection procedures. Produce debtor analysis for key clients and partners, ensuring compliance with client-specific protocols and SLAs Liaise with partners and client leads to highlight and resolve collection issues Assist lawyers with reconciliations and ad hoc debtor reporting Identify problem debts and escalate in line with the firm\’s policies Meet monthly team and individual cash collection and aged debt targets Adhere to internal credit control procedures (including use of ARCS software) and escalation protocols Contribute to the development and refinement of internal policies and market intelligence practices Previous credit control/related legal or insurance experience, e.g. claims handling, preferably within the legal or insurance sectors or professional services Strong understanding of commercial debt collection processes Familiarity with financial controls and Solicitors\’ Accounts Rules (SARs) Positive, flexible approach with the ability to work independently and proactively Strong IT proficiency, particularly in Aderant and ARCS (or similar software) and Excel (including Pivot tables and VLOOKUP)