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- Tasks: Support your team in managing client accounts and enhancing their experience.
- Company: Established organisation in the mail and print services sector, experiencing exciting growth.
- Benefits: Competitive salary, permanent contract, and opportunities for professional development.
- Why this job: Join a dynamic team and make a real impact on client satisfaction and business performance.
- Qualifications: Knowledge of postal services and experience with Salesforce is a plus, but training provided.
- Other info: Proactive environment with opportunities to enhance your skills and career progression.
The predicted salary is between 30000 - 35000 £ per year.
Salary: £30,000 - 35,000
Contract Type: Permanent
Location: Birmingham
About the Company
My client is a well-established and growing organisation operating within the mail and print services sector. Following significant investment in modern plant, technology, and systems, the business is experiencing an exciting period of expansion. Known for delivering high-quality, reliable solutions and exceptional client service, the company works with a diverse portfolio of clients across multiple industries.
Responsibilities
- Support your team with all of the administration & campaign co-ordination associated with Client Account Management, including, but not limited to quoting clients, booking jobs in on our Tharstern MIS system, dealing with lots of daily queries, keeping Salesforce & Tharstern accurate and any other ad-hoc duties required by your team.
- You are a point of contact for your Teams Clients and are expected to be pro-active in your approach to keeping clients updated, as jobs go through the factory and are despatched.
- Raising invoices within 48 hours of mailing despatch.
- Using your own initiative to enhance our clients experience.
- To seek out ways to maximise postage gross profit margin by exploring multiple ways to reduce buying-in costs.
- Creating samples packs for potential clients.
- Maintaining and developing your own knowledge within the mail & post industry to support your own progression.
- Proactive approach to work processes & procedures, identifying areas of improvement when necessary to enhance Client experience & the businesses performance overall.
Skills Required:
- Knowledge of UK & International postal services is desirable
- Experience of Salesforce & Tharstern MIS is desirable but training will be given
- Microsoft Office Package: Excel, Outlook, Teams & Word is desirable
Account Manager in Birmingham employer: Pertemps Network Group
Contact Detail:
Pertemps Network Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the mail and print services sector. Attend industry events or join relevant online groups to meet potential employers and learn about job openings.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your knowledge of postal services and your experience with tools like Salesforce. Use examples from your past to highlight how you can enhance client experiences.
✨Tip Number 3
Be proactive! If you see a job that fits, don’t wait for it to be advertised. Reach out directly to the company through our website and express your interest. A little initiative goes a long way!
✨Tip Number 4
Follow up after interviews! Send a quick thank-you email to show your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds and shows you're genuinely interested.
We think you need these skills to ace Account Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Manager role. Highlight relevant experience in client management and any knowledge of postal services. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your enthusiasm for the role and how your skills align with what we’re looking for. Keep it concise but impactful – we love a good story!
Show Off Your Skills: Don’t forget to mention your experience with Salesforce and Tharstern MIS, even if it’s just a little bit. If you’ve got Microsoft Office skills, let us know! We’re keen on seeing how you can hit the ground running.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Pertemps Network Group
✨Know Your Stuff
Make sure you brush up on your knowledge of UK and international postal services. Familiarise yourself with the latest trends in the mail and print services sector, as well as the specific technologies and systems used by the company. This will show that you're genuinely interested and ready to hit the ground running.
✨Showcase Your Organisation Skills
As an Account Manager, you'll be juggling multiple tasks. Prepare examples from your past experiences where you've successfully managed client accounts or coordinated campaigns. Highlight your ability to keep things organised, especially when dealing with tools like Salesforce and Tharstern MIS.
✨Be Proactive
During the interview, demonstrate your proactive approach. Discuss how you've previously taken the initiative to enhance client experiences or improve processes. This aligns perfectly with the role's expectations and shows that you're not just a reactive team member but someone who can drive positive change.
✨Ask Smart Questions
Prepare thoughtful questions about the company's growth plans and how they measure success in client account management. This not only shows your interest in the role but also gives you insight into how you can contribute to their exciting period of expansion.
