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- Tasks: Manage sales orders, coordinate logistics, and provide B2B customer support.
- Company: Join a leading automotive business expanding into Europe.
- Benefits: Enjoy flexible work-from-home options and a competitive salary up to £30,000.
- Why this job: Be part of a dynamic team, gain real responsibility, and enhance customer satisfaction.
- Qualifications: Fluency in French or German and experience in customer service or administration required.
- Other info: Opportunity for growth in a fast-paced environment with a focus on continuous improvement.
The predicted salary is between 24000 - 30000 £ per year.
Location: Dagenham
Salary: Up to £30,000 depending on experience and language skills
Hours: Monday to Friday, 9am–5pm (1 day per week work-from-home flexibility)
Are you a detail-focused, customer-driven individual with a background in parts administration or automotive sales support? We’re seeking a confident Aftersales Advisor to join a leading automotive business supporting its expansion into Europe. This varied, fast-paced role combines sales order management, logistics coordination, and B2B customer support. If you're fluent in French or German, your language skills will be highly valued and reflected in the salary offer.
Key Responsibilities:- Manage and process sales orders for parts and accessories through the company’s ERP system (Epicor)
- Liaise with warehouse and distribution teams to ensure timely and accurate delivery of orders
- Maintain regular contact with customers regarding delivery times, outstanding orders, and updates
- Own the resolution of customer issues from enquiry to resolution, maintaining a high standard of service throughout
- Ensure data integrity by accurately inputting and maintaining customer information, compliant with GDPR
- Provide detailed Excel reports and support commercial analysis with accurate data
- Continuously seek and suggest ways to improve internal processes related to aftersales and customer support
- Represent the company professionally and positively across all communications
- Previous experience in an administrative, aftersales, or customer service role, ideally within the automotive, parts, or manufacturing sectors
- Proficiency in French or German is strongly preferred and essential to reach the top of the salary band
- A proactive, self-motivated attitude with strong attention to detail
- Excellent communication skills – both written and verbal – with the confidence to manage challenging situations when needed
- Competent in Microsoft Excel and Office packages to create reports and manage records
- Organised and calm under pressure, able to prioritise multiple tasks and meet deadlines
- Experience using Epicor ERP
- Familiarity with SQCDP principles or working in a continuous improvement environment
- Experience working across global teams or with international customers
- Valid UK driving licence, First Aid certificate, or Level 3 customer service qualification
This is a fantastic opportunity to join a growing business in a pivotal support role. You'll be trusted with real responsibility, work in a collaborative team, and help drive customer satisfaction as part of the company’s continued success in Europe.
Aftersales Advisor (French/German Speaking) employer: Pertemps Network Group
Contact Detail:
Pertemps Network Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Advisor (French/German Speaking)
✨Tip Number 1
Familiarise yourself with the automotive industry, especially parts administration and sales support. Understanding the key players and trends in this sector will help you engage more effectively during interviews.
✨Tip Number 2
Brush up on your French or German language skills, as fluency is essential for this role. Practising common customer service scenarios in these languages can give you an edge when discussing your capabilities.
✨Tip Number 3
Get comfortable with using ERP systems, particularly Epicor, if you can. Even if you haven't used it before, showing a willingness to learn and adapt to new software can impress potential employers.
✨Tip Number 4
Prepare to discuss how you've handled challenging customer situations in the past. Having specific examples ready will demonstrate your problem-solving skills and customer service experience effectively.
We think you need these skills to ace Aftersales Advisor (French/German Speaking)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in aftersales, customer service, or automotive roles. Emphasise your language skills in French or German, as these are crucial for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your customer-focused approach. Mention specific examples of how you've successfully managed customer issues or improved processes in previous roles.
Highlight Technical Skills: Since the role involves using an ERP system (Epicor) and Microsoft Excel, be sure to mention any relevant experience you have with these tools. If you have familiarity with SQCDP principles, include that as well.
Showcase Communication Skills: In your application, provide examples of your excellent written and verbal communication skills. This could include experiences where you effectively managed challenging situations or maintained high standards of service.
How to prepare for a job interview at Pertemps Network Group
✨Showcase Your Language Skills
Since fluency in French or German is essential for this role, be prepared to demonstrate your language proficiency during the interview. You might be asked to answer questions or discuss scenarios in your chosen language, so practice speaking confidently and clearly.
✨Highlight Relevant Experience
Make sure to discuss your previous experience in aftersales, customer service, or automotive roles. Use specific examples to illustrate how your background aligns with the responsibilities of the Aftersales Advisor position, particularly in sales order management and logistics coordination.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle customer issues. Think of examples from your past where you successfully resolved a challenging situation, and be ready to explain your thought process and actions taken.
✨Demonstrate Attention to Detail
This role requires a strong focus on detail, especially when managing orders and maintaining customer information. During the interview, emphasise your organisational skills and provide examples of how you've ensured accuracy in your previous roles, particularly with data entry and reporting.
