Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage complex customer queries and resolve issues with autonomy.
- Company: Join BOC Limited, a global leader in customer service.
- Benefits: Competitive salary, hybrid working, and potential for permanent role.
- Why this job: Step into a higher-level role and make a real impact.
- Qualifications: 2 years in customer service, strong systems skills, and resilience.
- Other info: Dynamic environment with opportunities for career growth.
The predicted salary is between 31665 - 31665 £ per year.
Minimum 2 years' experience
Location: Worsley, Manchester (Hybrid – 2 days office / 3 days home)
Salary: £31,665 per annum
Hours: Full time, 37.5 hours per week
Contract: Ongoing temporary role with strong potential to become permanent
BOC Limited, a Linde company, is currently recruiting for an experienced Customer Service / Sales Order Specialist to join their Customer Service Centre in Worsley, Manchester. This is an ongoing temporary opportunity that is expected to lead to a permanent position.
This role is an elevated version of the standard customer service position and will suit someone comfortable working with complex processes, conducting in-depth investigations, and operating with a high level of autonomy.
Key Responsibilities- Managing complex customer and sales order queries from start to resolution
- Investigating and resolving issues across multiple systems
- Working at pace while balancing competing priorities
- Proactively identifying improvements and challenging existing processes where appropriate
- Collaborating with internal teams to ensure excellent customer outcomes
- Previous experience in a call centre or contact centre environment (2 years)
- Proven experience handling complex customer or order-related queries
- Strong systems capability, ideally with exposure to SAP, AWS and Salesforce
- High resilience and the ability to work under pressure
- Self-motivated, proactive, and confident working independently
- Exceptional candidates without contact centre experience may be considered.
- Monday to Friday, shifts between 8:00am – 6:15pm
- Occasional Saturday morning shift (7:00am – 12:00pm) approximately once every three months
- Hybrid working: 2 days in the office / 3 days working from home
- Salary of £31,665 per annum
- Hybrid working model
- Opportunity to step into a higher-level role with real autonomy
- Strong chance of securing a permanent position with a global organisation
Candidates must be aware of the hybrid working arrangement and office location prior to interview.
To apply or for more information, please submit your CV for consideration.
Customer Service / Sales Order Specialist in Walkden employer: Pertemps Manchester
Contact Detail:
Pertemps Manchester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service / Sales Order Specialist in Walkden
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service / Sales Order Specialist role. You never know who might have the inside scoop on openings!
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and sales order management. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Show off your skills! If you’ve got experience with SAP, AWS, or Salesforce, make sure to highlight that during interviews. We want to see how you can bring your expertise to the table and tackle complex queries.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Service / Sales Order Specialist in Walkden
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and sales order management. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about working with us.
Showcase Your Problem-Solving Skills: Since this role involves managing complex queries, make sure to include examples of how you've tackled similar challenges in the past. We’re looking for proactive thinkers who can handle pressure!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with BOC Limited!
How to prepare for a job interview at Pertemps Manchester
✨Know Your Stuff
Make sure you brush up on your knowledge of customer service and sales order processes. Familiarise yourself with common queries and how to resolve them, especially if they involve complex systems like SAP or Salesforce. This will show that you're not just a good talker but also someone who understands the nitty-gritty of the role.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled complex customer issues in the past. Think about specific situations where you had to investigate and resolve problems. This will demonstrate your ability to work autonomously and handle pressure, which is key for this position.
✨Be Ready to Discuss Improvements
Since the role involves identifying improvements and challenging existing processes, come prepared with ideas. Think about any inefficiencies you've noticed in previous roles and how you might approach solving them. This shows initiative and a proactive mindset, which are highly valued.
✨Embrace the Hybrid Model
Understand the hybrid working arrangement and be ready to discuss how you can balance working from home and in the office. Highlight your self-motivation and ability to manage your time effectively, as these are crucial for success in a hybrid role.
