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- Tasks: Manage complex customer queries and resolve sales order issues with autonomy.
- Company: Join BOC Limited, a global leader in customer service excellence.
- Benefits: Enjoy a competitive salary, hybrid working, and potential for permanent role.
- Why this job: Step into a higher-level role and make a real impact in customer service.
- Qualifications: 2 years' experience in a call centre and strong problem-solving skills.
- Other info: Dynamic work environment with opportunities for career growth.
Minimum 2 years' experience.
Location: Worsley, Manchester (Hybrid – 2 days office / 3 days home)
Salary: £31,665 per annum
Hours: Full time, 37.5 hours per week
Contract: Ongoing temporary role with strong potential to become permanent.
BOC Limited, a Linde company, is currently recruiting for an experienced Customer Service / Sales Order Specialist to join their Customer Service Centre in Worsley, Manchester. This is an ongoing temporary opportunity that is expected to lead to a permanent position.
This role is an elevated version of the standard customer service position and will suit someone comfortable working with complex processes, conducting in-depth investigations, and operating with a high level of autonomy.
Key Responsibilities:- Managing complex customer and sales order queries from start to resolution.
- Investigating and resolving issues across multiple systems.
- Working at pace while balancing competing priorities.
- Proactively identifying improvements and challenging existing processes where appropriate.
- Collaborating with internal teams to ensure excellent customer outcomes.
- Previous experience in a call centre or contact centre environment (2 years).
- Proven experience handling complex customer or order-related queries.
- Strong systems capability, ideally with exposure to SAP, AWS and Salesforce.
- High resilience and the ability to work under pressure.
- Self-motivated, proactive, and confident working independently.
- Exceptional candidates without contact centre experience may be considered.
- Monday to Friday, shifts between 8:00am – 6:15pm.
- Occasional Saturday morning shift (7:00am – 12:00pm) approximately once every three months.
- Hybrid working: 2 days in the office / 3 days working from home.
- Salary of £31,665 per annum.
- Hybrid working model.
- Opportunity to step into a higher-level role with real autonomy.
- Strong chance of securing a permanent position with a global organisation.
Candidates must be aware of the hybrid working arrangement and office location prior to interview. To apply or for more information, please submit your CV for consideration.
Customer Service / Sales Order Specialist in Mickle Trafford employer: Pertemps Manchester
Contact Detail:
Pertemps Manchester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service / Sales Order Specialist in Mickle Trafford
✨Tip Number 1
Get to know the company before your interview! Research BOC Limited and understand their values, products, and services. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your responses to common interview questions, especially those related to customer service and handling complex queries. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Tip Number 3
Show off your problem-solving skills during the interview! Be ready to discuss specific examples where you've successfully resolved customer issues or improved processes. This is key for a role that requires autonomy and resilience.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. And remember, apply through our website for the best chance of landing that job!
We think you need these skills to ace Customer Service / Sales Order Specialist in Mickle Trafford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and sales order management. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about working with us.
Showcase Relevant Experience: If you've handled complex queries or worked with systems like SAP or Salesforce, make sure to mention that! We’re looking for someone who can hit the ground running, so highlight any relevant experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Pertemps Manchester
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of customer service principles and sales order processes. Familiarise yourself with common issues that arise in these areas, especially those related to complex queries. This will help you demonstrate your expertise and confidence during the conversation.
✨Showcase Your Experience
Be ready to share specific examples from your previous roles where you've successfully handled complex customer queries or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to see how your experience aligns with their needs.
✨Emphasise Your Problem-Solving Skills
Since this role involves investigating and resolving issues, highlight your problem-solving abilities. Prepare to discuss a time when you identified a process improvement or tackled a challenging situation. This will show that you're proactive and capable of working autonomously, which is key for this position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about the team dynamics, the tools they use (like SAP, AWS, and Salesforce), or how they measure success in the Customer Service Centre. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
