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- Tasks: Manage complex customer queries and resolve issues with autonomy.
- Company: Join BOC Limited, a global leader in customer service.
- Benefits: Competitive salary, hybrid working, and potential for permanent role.
- Why this job: Step into a higher-level role and make a real impact.
- Qualifications: 2 years in customer service, strong systems skills, and resilience.
- Other info: Dynamic environment with opportunities for growth and development.
The predicted salary is between 31665 - 31665 £ per year.
Minimum 2 years' experience
Location: Worsley, Manchester (Hybrid – 2 days office / 3 days home)
Salary: £31,665 per annum
Hours: Full time, 37.5 hours per week
Contract: Ongoing temporary role with strong potential to become permanent
BOC Limited, a Linde company, is currently recruiting for an experienced Customer Service / Sales Order Specialist to join their Customer Service Centre in Worsley, Manchester. This is an ongoing temporary opportunity that is expected to lead to a permanent position.
This role is an elevated version of the standard customer service position and will suit someone comfortable working with complex processes, conducting in-depth investigations, and operating with a high level of autonomy.
Key Responsibilities- Managing complex customer and sales order queries from start to resolution
- Investigating and resolving issues across multiple systems
- Working at pace while balancing competing priorities
- Proactively identifying improvements and challenging existing processes where appropriate
- Collaborating with internal teams to ensure excellent customer outcomes
- Previous experience in a call centre or contact centre environment (2 years)
- Proven experience handling complex customer or order-related queries
- Strong systems capability, ideally with exposure to SAP, AWS and Salesforce
- High resilience and the ability to work under pressure
- Self-motivated, proactive, and confident working independently
- Exceptional candidates without contact centre experience may be considered.
- Monday to Friday, shifts between 8:00am – 6:15pm
- Occasional Saturday morning shift (7:00am – 12:00pm) approximately once every three months
- Hybrid working: 2 days in the office / 3 days working from home
- Salary of £31,665 per annum
- Hybrid working model
- Opportunity to step into a higher-level role with real autonomy
- Strong chance of securing a permanent position with a global organisation
Candidates must be aware of the hybrid working arrangement and office location prior to interview.
To apply or for more information, please submit your CV for consideration.
Customer Service / Sales Order Specialist employer: Pertemps Manchester
Contact Detail:
Pertemps Manchester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service / Sales Order Specialist
✨Tip Number 1
Get to know the company inside out! Research BOC Limited and understand their values, products, and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and sales order management. Think about your past experiences and how they relate to the role, especially those complex queries you've handled.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific examples where you've investigated and resolved issues. Highlight your ability to work under pressure and balance competing priorities – that's what this role is all about!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and tech-savvy, which is a big plus for this role.
We think you need these skills to ace Customer Service / Sales Order Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and sales order management. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've handled complex queries and improved processes in your previous jobs.
Showcase Your Systems Knowledge: If you’ve got experience with SAP, AWS, or Salesforce, make sure to mention it! We love candidates who are tech-savvy and can navigate multiple systems with ease.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Pertemps Manchester
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of customer service principles and sales order processes. Familiarise yourself with common queries and issues that might arise in this role, especially those related to complex systems like SAP, AWS, and Salesforce.
✨Showcase Your Experience
Be ready to discuss your previous experience in handling complex customer queries. Prepare specific examples that highlight your problem-solving skills and how you've successfully managed competing priorities in a fast-paced environment.
✨Demonstrate Your Autonomy
Since this role requires a high level of autonomy, think of instances where you've taken initiative or improved processes in your past roles. Share these stories to show that you're self-motivated and proactive, which are key traits for this position.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the hybrid working model and office location align with your preferences.
