Welsh Speaking Customer Service in Cardiff

Overview

Welsh Speaking Customer Service Advisor – Cardiff (hybrid) | £15.04 per hour | 37 hours per week | Until 31st March 2026

Join our public sector client as a Welsh Speaking Customer Service Advisor and become a key part of their Contact Centre team. You’ll deliver high-quality support across phone, email, and social media, ensuring every customer receives a professional and positive experience.

Responsibilities

• Handle a wide range of enquiries and transactions
• Deliver excellent service across multiple channels
• Support continuous improvement in customer service

Requirements

• Fluent Welsh speaker with strong communication skills
• Experience in a customer-facing, multi-channel environment
• Confident using CRM systems and Microsoft applications