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- Tasks: Be the go-to person for customers, solving their issues and ensuring a great experience.
- Company: Join a dynamic team focused on delivering top-notch customer service.
- Benefits: Enjoy a Monday to Friday schedule with no weekends and a supportive work environment.
- Why this job: Perfect for those who love helping others and want to grow in a customer-focused role.
- Qualifications: Must have excellent listening skills and a positive attitude; computer literacy is a plus.
- Other info: Flexible and resilient candidates will thrive in this fast-paced environment.
My client is looking for customer service professionals to be the first point of contact, providing an excellent customer experience at all times.
Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.
You will be responsible for offering proactive solutions for any issues or concerns that the customer might face following a purchase.
Excellent customer service experience is a Must for this role, being empathetic and with great listening skills.
Monday to Friday (no weekends)
Time – 09:00 – 17:30
Main Duties :
Providing excellent customer experiences at all times
Understanding the customers requirements and taking appropriate actions to resolve
Verify and update the customers information on a CRM system
Proactively offer solutions to issues that the customers might face
Escalate to 2nd line case management team where appropriate
Ownership of the customer experience and follow through
Working to a high degree of accuracy
Required Skills & Experience :
Have an ability and willingness to learn new systems and procedures
Be computer literate, preferably with knowledge of using the internet and email
Possess the necessary listening and communication skills required to resolve customer queries in a timely manner
Enthusiastic with a positive attitude
Strong organisational skills
Flexible and resilient
If you have the right experience and willingness to learn – Please submit your CV / call (phone number removed) / or email (url removed)
Customer Service Agent - Multiplay employer: Pertemps Loughborough
Contact Detail:
Pertemps Loughborough Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent - Multiplay
✨Tip Number 1
Familiarize yourself with common customer service scenarios and solutions. This will help you demonstrate your proactive problem-solving skills during the interview.
✨Tip Number 2
Practice active listening techniques. Being able to show that you understand customer concerns is crucial, so consider role-playing with a friend to refine this skill.
✨Tip Number 3
Research the company’s values and customer service philosophy. This knowledge will allow you to align your answers with their expectations and show that you’re a great fit.
✨Tip Number 4
Prepare examples from your past experiences where you successfully resolved customer issues. This will help you illustrate your capabilities and commitment to excellent customer service.
We think you need these skills to ace Customer Service Agent - Multiplay
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience. Emphasize any roles where you provided excellent customer experiences, resolved issues, or demonstrated empathy and strong listening skills.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer queries in the past and how you can contribute to providing proactive solutions.
Showcase Relevant Skills: Clearly outline your computer literacy and familiarity with CRM systems if applicable. Highlight your organizational skills and flexibility, as these are key attributes for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Ensure there are no spelling or grammatical errors, and that all information is accurate and up-to-date.
How to prepare for a job interview at Pertemps Loughborough
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous customer service roles in detail. Highlight specific examples where you successfully resolved customer issues and provided excellent service, as this is crucial for the role.
✨Demonstrate Empathy and Listening Skills
During the interview, practice active listening. Show that you can empathize with customers by acknowledging their concerns and responding thoughtfully. This will reflect your ability to connect with customers effectively.
✨Familiarize Yourself with CRM Systems
Since you'll be updating customer information on a CRM system, it’s beneficial to have a basic understanding of how these systems work. If you have experience with any specific CRM software, be sure to mention it.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer scenarios. Prepare by thinking of proactive solutions to common customer issues, demonstrating your ability to think on your feet and take ownership of the customer experience.
