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- Tasks: Lead resident engagement initiatives and drive impactful change in housing services.
- Company: Forward-thinking local authority focused on community involvement.
- Benefits: Full-time role with opportunities for professional growth and community impact.
- Why this job: Make a real difference by amplifying resident voices and improving housing services.
- Qualifications: Experience in project management, housing, or community engagement required.
- Other info: Dynamic role with flexible hours and a focus on collaboration.
The predicted salary is between 36000 - 60000 £ per year.
A forward-thinking local authority is seeking an experienced Resident Engagement Manager to lead its resident involvement and engagement activity across housing services. You will shape how residents influence decisions, strengthen accountability, and ensure the organisation is ready for inspection under the Social Housing Act’s Consumer Standards. This role will drive the Resident Engagement Reset programme, embedding new structures, forums and informal channels so that resident voice is at the heart of service design and improvement.
You will coordinate key change projects, oversee governance of resident panels and forums, and ensure feedback is captured, responded to and clearly communicated. The post holder will work closely with senior leaders, housing teams and external partners to deliver practical solutions that improve services, trust and satisfaction.
Working arrangements
This is a full-time, office-based position. You will be expected to work five days per week from the main office, alongside regular community-based visits and resident meetings. Home working is not routinely available due to the need for visibility, collaboration and in-person engagement with residents and stakeholders. Evening and occasional weekend work will be required, with flexibility applied in line with organisational policy.
Key responsibilities
- Lead the Resident Engagement Reset programme and associated projects.
- Ensure regulatory readiness, compiling and analysing evidence against the Consumer Standards, particularly Transparency, Influence and Accountability.
- Review and strengthen resident involvement structures, including formal panels and informal engagement channels.
- Manage and support Engagement Officers, providing clear direction, coaching and performance management.
- Plan and deliver resident forums, consultations and surveys, ensuring robust governance and timely follow-up.
- Promote inclusion and equality, ensuring the voices of residents with protected characteristics are heard and acted upon.
- Use data, including Tenant Satisfaction Measures (TSMs), to benchmark and improve engagement activity.
- Respond to resident enquiries, complaints and councillor casework where required, and deputise for the Head of Resident Involvement & Participation.
About you
You are an influential communicator and proven project manager with experience in housing, local government or community engagement. You bring strong analytical skills, emotional intelligence and the ability to build trust with residents, colleagues and partners. You are confident leading change, comfortable working in a complex environment and committed to delivering visible, measurable improvements in resident experience.
If you are passionate about resident voice and ready to lead meaningful change, please submit your CV and covering statement before the closing date. Shortlisting will take place immediately after the deadline, so early applications are strongly encouraged.
Resident Engagement Manager employer: Pertemps London
Contact Detail:
Pertemps London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Engagement Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the housing sector. Attend local events, join relevant online forums, and don’t be shy about reaching out to current employees at the organisation you’re eyeing. A friendly chat can sometimes lead to insider tips or even a referral!
✨Tip Number 2
Prepare for interviews by researching the organisation’s recent projects and initiatives. Show them you’re not just another candidate; you’re genuinely interested in their work. Bring your ideas on how to enhance resident engagement and be ready to discuss how you can contribute to their goals.
✨Tip Number 3
Practice your pitch! You want to be able to clearly articulate your experience and how it aligns with the role of Resident Engagement Manager. Think about specific examples where you’ve successfully led projects or improved engagement – these stories will make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly. So, get your CV polished and hit that apply button!
We think you need these skills to ace Resident Engagement Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Resident Engagement Manager role. Highlight your project management experience and any relevant work in housing or community engagement to show us you’re the right fit.
Craft a Compelling Covering Statement: Your covering statement is your chance to shine! Use it to explain why you're passionate about resident engagement and how your background aligns with our goals. Be specific about your achievements and how they relate to the responsibilities outlined in the job description.
Showcase Your Communication Skills: As an influential communicator, it’s essential to demonstrate this in your application. Use clear, concise language and ensure your writing is free from jargon. We want to see how you can effectively convey ideas and engage with residents through your application.
Apply Early!: Don’t wait until the last minute to submit your application. We’ll be shortlisting right after the deadline, so getting your application in early gives us a chance to see your enthusiasm and commitment. Head over to our website to apply!
How to prepare for a job interview at Pertemps London
✨Know Your Stuff
Make sure you’re well-versed in the Social Housing Act’s Consumer Standards. Brush up on how they relate to transparency, influence, and accountability. This will show that you understand the regulatory landscape and are ready to lead the Resident Engagement Reset programme.
✨Showcase Your Communication Skills
As a Resident Engagement Manager, you'll need to be an influential communicator. Prepare examples of how you've successfully engaged with residents or stakeholders in the past. Think about specific projects where your communication made a difference and be ready to discuss them.
✨Demonstrate Your Project Management Experience
Be prepared to talk about your project management skills. Highlight any relevant experience leading change initiatives or managing teams. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Emphasise Inclusivity and Equality
This role requires promoting inclusion and ensuring all voices are heard. Think of examples where you've championed diversity or worked with underrepresented groups. Be ready to discuss how you would ensure that residents with protected characteristics are actively involved in engagement activities.
