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For Companies At a Glance
- Tasks: Lead a vibrant workspace, ensuring exceptional customer experiences and driving revenue growth.
- Company: Established provider of flexible workspaces, fostering collaborative communities for businesses.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Why this job: Make a real impact in a role that combines leadership with commercial success.
- Qualifications: Experience in flexible workspace or hospitality, strong commercial instincts, and excellent communication skills.
- Other info: Opportunity to develop your leadership skills in a fast-paced, customer-focused environment.
The predicted salary is between 36000 - 60000 £ per year.
Are you a confident site leader with strong commercial instincts and a passion for delivering standout customer experiences? Do you enjoy owning a P&L, leading teams, and turning vibrant spaces into profitable, high-performing centres? If so, this is a role where you can truly make your mark.
About the Company
Our client is a well-established provider of flexible workspace, coworking, and meetings & events solutions, supporting entrepreneurs, SMEs, and growing businesses across the UK. Their centres are designed to be more than just places to work - they are collaborative communities where businesses connect, grow, and succeed. With a strong reputation for service quality, operational excellence, and community-led environments, the organisation continues to invest in its people, spaces, and customer experience.
The Opportunity
As Centre Experience & Commercial Manager, you will take full ownership of a flagship centre’s performance. This is a senior, hands-on leadership role combining commercial accountability, people leadership, and operational excellence. You’ll be responsible for delivering exceptional customer experiences while driving revenue growth across coworking memberships and meetings & events, ensuring budgets and KPIs are consistently exceeded.
What You’ll Be Responsible For
- Commercial & Financial Performance
- Full ownership of centre budgets, KPIs, and commercial results
- Driving revenue from coworking memberships and meetings & events
- Forecasting, cost control, and P&L management
- Identifying and maximising new income opportunities across all non-office products
- Customer Experience & Operations
- Ensuring the smooth, professional day-to-day operation of the centre
- Maintaining exceptional standards of service, presentation, and hospitality
- Acting as the senior escalation point for customer issues
- Overseeing seamless onboarding, move-ins, and customer transitions
- Continuously improving processes, efficiency, and service delivery
- People Leadership
- Leading, motivating, and developing on-site teams
- Creating a high-performance, customer-first culture
- Managing recruitment, performance, development, and engagement
- Ensuring appropriate staffing levels to meet commercial and operational demand
- Facilities, Compliance & Governance
- Managing suppliers, repairs, maintenance, and minor works
- Ensuring full compliance with health & safety, GDPR, AML, and company policies
- Overseeing audits, inspections, and statutory requirements
- Embedding ESG, governance, and quality standards at site level
About You
You’ll be a commercially astute, highly organised leader who thrives in a customer-facing environment. You’re confident making decisions, managing complexity, and balancing operational detail with big-picture performance.
You’ll bring:
- Proven experience in flexible workspace, hospitality, meetings & events, or similar environments
- Strong commercial and revenue-driving experience with P&L exposure
- Excellent stakeholder management and communication skills
- A proactive, solutions-focused mindset and strong attention to detail
- Confidence working autonomously while collaborating cross-functionally
- Solid IT skills, including Microsoft Office 365
Serviced Office Centre Experience Manager in Reading employer: Pertemps London
Contact Detail:
Pertemps London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Serviced Office Centre Experience Manager in Reading
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy about reaching out to potential employers directly. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build your confidence. Focus on articulating your experience and how it relates to the role of Centre Experience & Commercial Manager. The more comfortable you are, the better you'll perform!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly can sometimes give you an edge over other candidates. So, get your application in and let’s make your job search a success!
We think you need these skills to ace Serviced Office Centre Experience Manager in Reading
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for creating standout customer experiences shine through. We want to see how your passion aligns with our mission of building collaborative communities.
Highlight Relevant Experience: Make sure to showcase your experience in flexible workspace or hospitality environments. We’re looking for someone who can demonstrate their commercial instincts and P&L management skills, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that get straight to the heart of your achievements and how they relate to the role. Remember, less is often more!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Let’s make it happen!
How to prepare for a job interview at Pertemps London
✨Know Your Numbers
As a Centre Experience & Commercial Manager, you'll need to demonstrate your understanding of P&L management. Brush up on financial metrics and be ready to discuss how you've driven revenue growth in previous roles. Show them you can own the budget and exceed KPIs!
✨Customer Experience is Key
This role is all about delivering standout customer experiences. Prepare examples of how you've improved customer satisfaction or resolved issues in past positions. Highlight your ability to create a high-performance, customer-first culture.
✨Showcase Your Leadership Skills
You'll be leading teams, so come prepared with stories that showcase your leadership style. Discuss how you've motivated teams, managed performance, and created a positive work environment. They want to see that you can inspire others!
✨Be Ready for Operational Questions
Expect questions about day-to-day operations and how you ensure smooth running of a centre. Think about processes you've improved or challenges you've overcome in operational settings. This will show your potential employer that you're detail-oriented and proactive.
