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For Companies At a Glance
- Tasks: Manage daily operations, enhance customer experience, and drive sales in a vibrant business centre.
- Company: Leading provider of flexible workspace solutions with a focus on community and innovation.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Why this job: Join a fast-paced team and make a real impact on customer satisfaction and business growth.
- Qualifications: Experience in customer-facing roles, strong sales skills, and excellent communication abilities.
- Other info: Opportunity to lead a team and develop your career in a supportive environment.
The predicted salary is between 28800 - 42000 ÂŁ per year.
Are you a commercially minded people–person who thrives in a fast–paced, customer–focused environment? Do you enjoy balancing operational excellence with sales, leadership, and relationship–building? If so, this could be the perfect next step in your career.
About the Company
Our client is a leading provider of flexible workspace solutions, supporting ambitious businesses, entrepreneurs, and growing teams across the UK. Their centres are more than just offices - they are vibrant business communities designed to help organisations thrive.
With a strong focus on service, innovation, and commercial performance, the company prides itself on delivering exceptional customer experiences while maximising the potential of every space.
The Role
As Centre Executive, you’ll play a pivotal role in the success of a busy business centre. Working closely with the General Manager, you’ll take ownership of day-to-day operations, customer satisfaction, and revenue growth - particularly across flexible, short-term, and ancillary income streams.
You’ll be a visible presence in the centre, leading by example, supporting your team, and ensuring every customer interaction reflects the high standards of the brand.
What You’ll Be Doing
- Customer Experience & Sales
- Deliver outstanding customer service that drives satisfaction, retention, and advocacy
- Conduct professional tours and manage the full sales journey from enquiry to close
- Build strong, long-term relationships with customers through proactive engagement and events
- Resolve issues swiftly and effectively, always aiming to exceed expectations
- Commercial Performance
- Drive sales activity to meet and exceed revenue and occupancy targets
- Maximise income from non-traditional revenue streams (“fast cash”)
- Track performance against KPIs, identifying opportunities for growth and improvement
- Work closely with marketing teams on local campaigns to increase visibility and demand
- Operations & Compliance
- Oversee smooth daily operations, including opening/closing and service standards
- Ensure health & safety compliance and maintain a clean, professional environment
- Coordinate maintenance and facilities requirements to keep the centre running seamlessly
- Leadership & Team Development
- Supervise and support Centre Operations Assistants
- Lead onboarding, training, and ongoing development
- Conduct regular one-to-ones, performance reviews, and coaching conversations
- Manage rotas and ensure appropriate cover at all times
- Financial & Reporting Support
- Assist with budget management, forecasting, and P&L performance
- Maintain accurate records and ensure compliance with company policies and regulations
About You
You’ll be someone who combines commercial awareness with a genuine passion for people. You’re confident, organised, and resilient, with the ability to juggle multiple priorities in a dynamic environment.
You’ll bring:
- Proven experience in a customer-facing, operational, or supervisory role
- Strong sales and commercial acumen with a track record of hitting targets
- Excellent communication and problem-solving skills
- A proactive, “can-do” attitude and the ability to stay calm under pressure
- Strong organisational skills and attention to detail
- Confidence using Microsoft Office 365 and CRM systems
Serviced Office Assistant Centre Manager in Reading employer: Pertemps London
Contact Detail:
Pertemps London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Serviced Office Assistant Centre Manager in Reading
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you walk into that interview, you can show them you're not just another candidate – you’re genuinely interested in being part of their vibrant business community.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering outstanding experiences, think of examples from your past where you’ve gone above and beyond for customers. Be ready to share these stories during your interview to demonstrate your commitment to excellence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for you. This not only gives you insider knowledge but also shows your enthusiasm for the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. It’s a chance to reiterate your interest in the position and remind them why you’d be a great fit for their team. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Serviced Office Assistant Centre Manager in Reading
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter and CV. Remember, we’re looking for someone who thrives in a people-focused environment.
Tailor Your Application: Make sure to tailor your application to the role of Centre Executive. Highlight your experience in customer service, sales, and operations. We love seeing how your skills align with what we’re looking for, so don’t hold back on showcasing your relevant achievements!
Be Specific About Your Experience: Use specific examples from your past roles to demonstrate your skills and successes. Whether it’s hitting sales targets or leading a team, we want to hear about your accomplishments. This helps us understand how you can contribute to our vibrant business community.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Pertemps London
✨Know the Company Inside Out
Before your interview, do some homework on the company. Understand their values, mission, and what makes them stand out in the flexible workspace market. This will help you tailor your answers and show that you're genuinely interested in being part of their vibrant business community.
✨Showcase Your Customer Service Skills
As a Centre Executive, customer experience is key. Prepare examples from your past roles where you've delivered outstanding service or resolved issues effectively. Highlight how these experiences can translate into building strong relationships with customers in this new role.
✨Demonstrate Your Sales Acumen
Be ready to discuss your sales achievements and how you've met or exceeded targets in previous positions. Think of specific strategies you've used to drive sales and how you can apply those to maximise revenue in this role, especially with non-traditional income streams.
✨Prepare for Operational Questions
Since you'll be overseeing daily operations, brush up on your knowledge of operational excellence and compliance. Be prepared to discuss how you would ensure smooth operations, maintain health and safety standards, and manage team dynamics effectively.
