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For Companies At a Glance
- Tasks: Deliver exceptional customer service and support daily operations at a vibrant workspace.
- Company: Join a fast-growing provider of flexible workspaces transforming business environments.
- Benefits: 33 days annual leave, discounted medical insurance, and enhanced family leave policies.
- Why this job: Be the face of a dynamic centre and make a real impact on customer experiences.
- Qualifications: Experience in customer service, strong communication skills, and proficiency in Microsoft Office 365.
- Other info: Enjoy a supportive team culture with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Full-time | Monday to Friday, 08:30-17:30 (occasional out-of-hours work)
About the Company
Join a dynamic and fast-growing provider of flexible workspaces across the UK. With over two decades of experience, this company is at the forefront of the flexible office revolution - transforming underutilised buildings into vibrant business hubs. Their mission is to empower entrepreneurs and businesses with the freedom, support, and space they need to thrive. They manage a diverse portfolio of business centres nationwide, connecting property owners with occupiers through a unique client management model. Their values - Smart, Supportive, Prudent, Straightforward, and Responsible - shape a culture of excellence and innovation.
The Role
As a Centre Operations Assistant, you'll be the face of the centre, delivering exceptional customer service and supporting the General Manager in ensuring smooth day-to-day operations. From welcoming new customers to maintaining compliance and safety standards, you'll play a key role in creating a professional and welcoming environment.
Key Responsibilities
- Deliver a world-class service to all customers and visitors
- Conduct professional viewings and support customer move-ins
- Handle queries and feedback with a proactive, solutions-focused approach
- Maintain high standards across the centre, including meeting rooms and communal areas
- Identify opportunities to upsell services
- Complete regular safety checks and manage incident reporting
What You'll Bring
- Previous experience in a customer-facing role
- Strong organisational and communication skills
- Confident using Microsoft Office 365
- A team player who is adaptable and resilient
What's in It for You?
- 33 days annual leave (including bank holidays)
- Discounted private medical insurance
- Life assurance & income protection
- Cycle to work scheme
- NEST pension scheme
- Employee assistance programme
- Enhanced family leave policies
Operations Support Assistant - Reading employer: Pertemps London
Contact Detail:
Pertemps London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Assistant - Reading
✨Tip Number 1
Get to know the company inside out! Research their values and mission, and think about how your experience aligns with their goals. This will help you stand out during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since you'll be the face of the centre, it's crucial to demonstrate your ability to handle queries and feedback with a positive attitude. Role-play common scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events to get insights into the company culture. This can give you an edge and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team. Don’t forget to follow up after applying – a little persistence can go a long way!
We think you need these skills to ace Operations Support Assistant - Reading
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience in customer-facing roles. We want to see how you've delivered exceptional service in the past, so share specific examples that showcase your skills!
Be Organised and Clear: When writing your application, keep it organised and straightforward. Use clear headings and bullet points where necessary. This helps us quickly see your qualifications and makes your application stand out.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention our values like being Smart and Supportive, and explain how you embody them.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Pertemps London
✨Know the Company Inside Out
Before your interview, take some time to research the company’s mission and values. Understand their role in the flexible workspace industry and how they empower businesses. This will not only show your interest but also help you align your answers with their culture.
✨Showcase Your Customer Service Skills
As a Centre Operations Assistant, exceptional customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your proactive approach to handling queries and feedback, as this aligns perfectly with the role.
✨Demonstrate Organisational Skills
The role requires strong organisational abilities. Be ready to discuss how you manage your time and tasks effectively. You could mention specific tools or methods you use to stay organised, especially when juggling multiple responsibilities.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to the job. For instance, how would you handle a difficult customer or ensure compliance with safety standards? Practising these scenarios can help you respond confidently and demonstrate your problem-solving skills.
