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- Tasks: Manage tenancies and provide top-notch housing services to residents.
- Company: Join a respected London housing provider with a supportive team.
- Benefits: Competitive pay, local government benefits, and career development opportunities.
- Why this job: Make a real difference in local communities while gaining valuable experience.
- Qualifications: Customer service skills and a passion for helping residents.
- Other info: Flexible hours and a dynamic work environment await you.
The predicted salary is between 30000 - 42000 £ per year.
Pertemps Network Group are delighted to be in partnership with a London Housing Provider to recruit an enthusiastic and customer-focused Neighbourhood Officer to join their Neighbourhood Services team. Based from a local area housing office, you will play a pivotal role in delivering high-quality, front-line housing management services across a defined patch.
Key Responsibilities
- Manage a patch of tenancies, leases and licences, acting as the main point of contact for residents
- Deliver a customer-focused housing management service, ensuring residents’ needs are addressed professionally and promptly
- Undertake tenancy and leasehold management, including tenancy sign-ups, sustainment and enforcement where required
- Manage and respond to anti-social behaviour (ASB) cases in line with policy and legislation
- Carry out estate inspections, identify environmental issues and work with internal and external partners to resolve them
- Complete tenancy verification checks and support fraud prevention activity
- Respond to neighbourhood issues, emergencies and service requests efficiently
- Maintain accurate case records and ensure compliance with housing policies and procedures
- Attend evening meetings and out-of-hours emergencies when required
Rate: £27-£29 Umbrella
Location: London
Hours: Full-time
Contract: 3-6 Months
About You
You will bring either direct housing management experience or strong transferable skills from a related customer-facing or enforcement role, alongside a genuine commitment to supporting residents. You will demonstrate:
- Strong customer care and communication skills, with the ability to handle sensitive situations professionally
- A proactive and solutions-focused approach to problem solving
- The ability to manage a busy workload, prioritise effectively and work independently
- Confidence working in a front-line, estate-based environment
- A flexible approach to working hours, including evenings when necessary
What We Offer
- A challenging and varied role within a supportive and high-performing team
- Exposure to a broad range of housing management responsibilities
- Ongoing support from your line manager and wider service
- Opportunities to develop housing knowledge, skills and experience within a respected London housing organisation
- Competitive salary and access to a strong local government benefits package, including pension and leave entitlements
The organisation recruits for attitude as much as experience. We are looking for:
- Enthusiastic and motivated
- Keen to learn and develop
- Adaptable and resilient in a fast-paced environment
- Committed to delivering positive outcomes for residents
This is a varied, operational role, ideal for someone who enjoys working closely with residents, resolving issues proactively, and contributing to safe, sustainable communities. If you are an experienced or aspiring Neighbourhood / Housing Officer looking for a rewarding opportunity within a London housing provider, we would love to hear from you. Apply now to take the next step in your housing career and make a real difference to local communities.
Neighbourhood Officer - Fully Site Based (Temp: London) employer: Pertemps London
Contact Detail:
Pertemps London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Officer - Fully Site Based (Temp: London)
✨Tip Number 1
Network like a pro! Reach out to current or former Neighbourhood Officers on LinkedIn or at local events. They can give you insider tips and might even know about unadvertised roles.
✨Tip Number 2
Prepare for the interview by researching common questions for housing management roles. Think about your past experiences and how they relate to the responsibilities listed in the job description.
✨Tip Number 3
Show your passion for community work during interviews. Share specific examples of how you've positively impacted residents or handled challenging situations in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people and shows you’re serious about joining the team.
We think you need these skills to ace Neighbourhood Officer - Fully Site Based (Temp: London)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Neighbourhood Officer role. Highlight your customer care skills and any relevant housing management experience, as this will show us you’re a great fit for the team.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love seeing a proactive approach, especially when it comes to resolving issues for residents.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so make sure your application is easy to read and highlights your key strengths without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Pertemps London
✨Know Your Patch
Before the interview, take some time to research the specific area you’ll be managing. Familiarise yourself with local issues, community resources, and the demographics of the residents. This will show your potential employer that you’re genuinely interested in the role and ready to hit the ground running.
✨Showcase Your Customer Care Skills
Prepare examples from your past experiences where you’ve successfully handled sensitive situations or resolved conflicts. Highlight your communication skills and how you prioritised residents' needs. This is crucial for a Neighbourhood Officer, so make sure to emphasise your customer-focused approach.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you’ve tackled challenges or managed anti-social behaviour effectively. Be ready to discuss your proactive strategies and how you collaborated with others to find solutions. This will illustrate your ability to manage a busy workload and address issues promptly.
✨Be Flexible and Adaptable
Since the role may require evening meetings and out-of-hours emergencies, express your willingness to adapt your schedule. Share any previous experiences where you’ve had to be flexible in your work environment. This will reassure the interviewer that you’re committed to supporting residents whenever they need assistance.
