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- Tasks: Support tenancy and estate management, ensuring resident satisfaction and compliance.
- Company: Pertemps Network Group, a leading recruitment company with a personal touch.
- Benefits: Competitive pay at £19.80 p/h and opportunities for career progression.
- Why this job: Make a real difference in residents' lives while gaining valuable experience.
- Qualifications: Strong communication skills and a commitment to customer service.
- Other info: Join a supportive team in a dynamic environment with flexible working hours.
Pertemps Network Group are seeking a Housing Assistant in West London to support the delivery of an effective tenancy and estate management service, ensuring compliance with tenancy conditions, improving estate standards, enhancing resident satisfaction, and contributing to a safe, well-managed living environment.
Responsibilities:
- Provide high-quality support to Housing Officers and Managers across all tenancy and estate management functions.
- Assist with estate inspections, follow-up actions, fire risk assessment recommendations, tenancy verification checks and low-level ASB tasks.
- Handle general admin duties including letter writing, filing, research tasks and managing estate-related documentation.
- Support Tenant & Resident Associations with day-to-day administration and community engagement tasks.
- Maintain accurate records, using both manual and computerised systems, including appointment scheduling and case monitoring.
- Attend home visits, resident meetings, estate walkabouts and events when required (including occasional evenings/weekends).
- Provide advice on tenancy changes (succession, assignment, joint/sole tenancy), ensuring all paperwork is completed correctly for officer review.
- Assist with the voids and lettings process, liaising with Property Services, monitoring works, arranging viewings and supporting new tenant sign-ups.
- Prepare sign-up documentation and ensure sign-up packs are complete and ready in advance.
- Use council housing management systems effectively, ensuring all information is entered accurately and promptly.
- Support performance reporting and service improvement tasks, including invoice processing during staff absence.
- Deliver a professional front-of-house service, handling a wide range of enquiries and resolving issues at first point of contact.
- Maintain high standards of conduct and ensure compliance with all council policies, procedures and service guidelines.
- Provide flexible cover across office opening hours, including working variable shifts as required.
This position requires professionalism, integrity, and a commitment to delivering exceptional customer service while supporting residents to engage meaningfully in the management of their homes.
Don’t miss out on this fantastic opportunity to join our team as a Housing Assistant.
Housing Assistant (Temp: West London) employer: Pertemps London
Contact Detail:
Pertemps London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Assistant (Temp: West London)
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Be ready to discuss how your skills align with their mission of enhancing resident satisfaction and maintaining high estate standards.
✨Tip Number 3
Showcase your soft skills! As a Housing Assistant, communication and problem-solving are key. During interviews, share examples of how you've successfully handled tenant inquiries or resolved issues to demonstrate your ability to deliver exceptional customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Housing Assistant (Temp: West London)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Housing Assistant role. Highlight your relevant experience in tenancy and estate management, and show us how you can contribute to improving resident satisfaction.
Showcase Your Skills: We want to see your skills in action! Include examples of your previous work that demonstrate your ability to handle admin tasks, manage documentation, and engage with residents. This will help us understand how you fit into our team.
Be Professional Yet Approachable: Remember, this role is all about delivering exceptional customer service. Use a friendly tone in your application while maintaining professionalism. We’re looking for someone who can connect with residents and make them feel valued.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team at Pertemps Network Group!
How to prepare for a job interview at Pertemps London
✨Know Your Stuff
Make sure you understand the key responsibilities of a Housing Assistant. Familiarise yourself with tenancy and estate management, as well as the specific tasks mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves delivering exceptional customer service, think of examples from your past experiences where you've successfully handled enquiries or resolved issues. Be ready to discuss how you can maintain high standards of conduct and engage meaningfully with residents.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. For instance, how would you handle a difficult resident or manage a fire risk assessment? Practising these scenarios can help you articulate your thought process and demonstrate your ability to think on your feet.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
