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- Tasks: Manage homeownership functions like Right to Buy and leasehold sales while ensuring compliance.
- Company: Dynamic London-based housing provider focused on high-quality homeownership services.
- Benefits: Flexible hybrid working, competitive pay, and opportunities for career progression.
- Why this job: Make a real difference in people's lives through homeownership support and services.
- Qualifications: Experience in homeownership or housing, with strong communication and customer service skills.
- Other info: Join a supportive team and develop your expertise in a specialist role.
The predicted salary is between 13 - 16 £ per hour.
A fantastic opportunity has arisen for an experienced Homeownership Officer (Leasehold) officer to join a busy Homeownership Services team. The postholder will play a key role in delivering statutory homeownership functions, including Right to Buy, leasehold sales, lease extensions, and related aftersales activity, ensuring compliance with legislation and internal policies.
The London based housing provider manages a large and diverse housing portfolio, including leasehold, shared ownership, and tenanted homes. The organisation is committed to delivering high-quality homeownership services, statutory compliance, and an excellent customer experience for residents.
Location: London
Working Pattern: Hybrid
Rate: 22-23 PAYE per/hr
Key Responsibilities
- Right to Buy (RTB)
- Progress RTB applications within statutory timescales
- Manage RTB valuations, including appeals
- Liaise with legal teams, valuers, and internal stakeholders
- Support promotion and engagement around homeownership opportunities
- Administer leasehold aftersales processes, including alterations and additional space sales
- Manage formal and voluntary lease extensions and freehold sales
- Respond to statutory notices within required timeframes
- Calculate apportionments for shared ownership and rent-to-mortgage cases
- Identify opportunities for buy-backs and revenue generation
- Provide specialist advice to leaseholders, tenants, councillors, solicitors, and colleagues
- Respond to complex enquiries, complaints, and correspondence
- Draft reports and briefings on legislation, policy changes, and performance
- Maintain accurate records, databases, and customer accounts
- Contribute to service improvement, process development, and best practice
- Support and deputise for the Team Leader when required
About You
- Essential
- Experience working in a homeownership, leasehold, or housing environment
- Strong understanding of Right to Buy and leasehold legislation
- Experience interpreting legal documents and statutory notices
- Proven ability to manage competing priorities and meet deadlines
- Excellent written and verbal communication skills
- Strong customer focus, including handling challenging cases
- Confident working independently and remotely
- Experience within a local authority or housing association
- Knowledge of shared ownership and affordable housing models
- Housing qualification (CIH, IRPM) or working towards one
- Experience supporting service improvement or policy development
What’s on Offer
- Flexible and hybrid working arrangements
- Opportunity to work in a high-impact, specialist role
- Supportive team environment with scope for progression
- Competitive salary or day rate depending on engagement
This is a specialist role requiring strong technical knowledge of leasehold and homeownership legislation, excellent stakeholder management, and the ability to manage a varied caseload autonomously.
Apply now for the Homeownership Officer opportunity.
Homeownership Officer - Leasehold (Temp) in London employer: Pertemps London
Contact Detail:
Pertemps London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Homeownership Officer - Leasehold (Temp) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector, especially those who have experience with leasehold and homeownership. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of Right to Buy and leasehold legislation. We recommend creating a cheat sheet of key points and examples from your past experiences that showcase your expertise.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds!
✨Tip Number 4
Apply through our website for the best chance at landing the job! We make it easy for you to showcase your skills and experience directly to the hiring team. Plus, it shows you're serious about joining us!
We think you need these skills to ace Homeownership Officer - Leasehold (Temp) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in homeownership and leasehold. We want to see how your skills match the key responsibilities listed in the job description.
Showcase Your Knowledge: Demonstrate your understanding of Right to Buy and leasehold legislation in your application. We love seeing candidates who can interpret legal documents and statutory notices, so don’t hold back!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that showcase your communication skills, especially since this role involves handling complex enquiries.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at Pertemps London
✨Know Your Legislation
Make sure you brush up on the key legislation surrounding Right to Buy and leasehold processes. Being able to discuss these topics confidently will show that you’re not just familiar with the role, but that you understand the legal framework that underpins it.
✨Showcase Your Customer Focus
Prepare examples of how you've handled challenging cases in the past. This role requires a strong customer focus, so be ready to demonstrate your ability to manage complex enquiries and complaints effectively.
✨Demonstrate Your Stakeholder Management Skills
Think about times when you've liaised with various stakeholders, such as legal teams or valuers. Highlighting your experience in managing these relationships will be crucial, as collaboration is key in this position.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to homeownership services. Practising your responses to these scenarios can help you articulate your thought process and decision-making skills during the interview.
