Housing Officer in Hammersmith

Pertemps are seeking a highly motivated and customer-focused Housing Officer to join a dynamic Housing & Neighbourhoods team. You’ll be responsible for managing a patch of tenancies and leasehold properties, ensuring residents receive an outstanding level of service and support.\\n This is a key frontline role focused on tenancy management, neighbourhood engagement, and resident wellbeing, helping to build strong, sustainable communities where people are proud to live.\\n\\nLocation: West London\\nReporting to: Housing Manager\\nContract: Full-time | On-Site x5 days a week\\n\\nAbout the Role\\n\\nWe are seeking a highly motivated and customer-focused Housing Officer to join our dynamic Housing & Neighbourhoods team. You’ll be responsible for managing a patch of tenancies and leasehold properties, ensuring residents receive an outstanding level of service and support.\\n This is a key frontline role focused on tenancy management, neighbourhood engagement, and resident wellbeing, helping to build strong, sustainable communities where people are proud to live.\\n\\nKey Responsibilities\\n\\nTenancy & Estate Management\\n\\nManage a designated patch of tenancies, leases, and licences — ensuring compliance with tenancy/lease agreements.\\nConduct tenancy sign-ups, audits, and annual visits to ensure records and business intelligence are accurate and up to date.\\nInvestigate and resolve tenancy breaches, including illegal subletting, non-occupation, and unauthorised assignments.\\nServe legal notices (NTQ, NOSP, Section 21, NPP, NOE) and represent the organisation in court proceedings when required.\\nNeighbourhood & Resident Engagement\\n\\nBuild strong, positive relationships with residents, leaseholders, and community partners to improve satisfaction and quality of life.\\nLead on estate inspections, walkabouts, and tenancy update visits to maintain safe and welcoming neighbourhoods.\\nSupport tenant and resident associations, encouraging participation in local service improvement and decision-making.\\nVulnerability & Safeguarding\\n\\nIdentify and support vulnerable residents, ensuring referrals to internal and external support services are made promptly.\\nRespond sensitively to cases of domestic abuse, anti-social behaviour, and safeguarding concerns — ensuring a victim-centred and multi-agency approach.\\nConvene case conferences, MARAC referrals, and multi-agency meetings where appropriate.\\nVoid & Allocation Management\\n\\nWork closely with the Voids and Lettings teams to minimise rent loss and turnaround times.\\nConduct thorough sign-ups and settling-in visits to support residents in sustaining their tenancies.\\nPromote housing mobility schemes (such as beneficial transfers and Homeswapper) to ensure effective use of stock.\\nLegal & Compliance\\n\\nMaintain a thorough understanding of housing law, tenancy legislation, and health & safety best practice.\\nWork collaboratively with the Estates & Fire Safety team to identify risks and implement recommendations from Fire Risk Assessments.\\nEnsure all housing management actions comply with relevant policies, procedures, and statutory duties.\\nCustomer Service & Performance\\n\\nRespond promptly to resident enquiries, complaints, and MP/member correspondence within agreed timescales.\\nSupport continuous service improvement by identifying trends, feedback, and opportunities to enhance resident satisfaction.\\nRepresent the service in court, at tribunals, and at public meetings as required.\\nTeam & Partnership Working\\n\\nBuild effective relationships with internal teams, contractors, the police, voluntary sector organisations, and local community stakeholders.\\nDeputise for the Housing Manager when required and provide supervision and guidance to Housing Support Officers.\\nAttend evening meetings, forums, and community events as needed.\\n\\nAbout You\\n\\nWe’re looking for a confident and resilient housing professional who can balance empathy with assertiveness, combining excellent communication skills with strong legal and procedural knowledge.\\n Essential Skills & Experience:\\n\\nProven experience in tenancy or housing management within a local authority or housing association setting.\\nStrong understanding of housing legislation, tenancy enforcement, and ASB case management.\\nAbility to manage complex caseloads, prioritise effectively, and work independently.\\nExcellent interpersonal skills with a customer-first approach.\\nExperience representing a housing provider in court or legal proceedings (desirable).\\nKnowledge of safeguarding, domestic abuse protocols, and multi-agency partnership working.\\nConfident IT user with experience using housing management systems (e.g.

Northgate, Civica, Orchard).\\n\\nWhy Join Us?\\n\\nPlay a pivotal role in shaping thriving, safe, and supportive neighbourhoods.\\nJoin a collaborative and inclusive Housing team committed to continuous improvement.\\nCompetitive salary and benefits package (PO1 grade).\\nOpportunities for professional development and progression.\\nFlexible and hybrid working arrangements.\\n\\nHow to Apply\\n\\nIf you’re passionate about making a difference to residents’ lives and creating positive, sustainable communities, we’d love to hear from you.\\n Apply today and be part of a team that delivers real social impact across Hammersmith & Fulham.\\n\\nKey Responsibilities\\n\\nTenancy & Estate Management\\n\\nManage a designated patch of tenancies, leases, and licences ensuring compliance with tenancy/lease agreements.\\nConduct tenancy sign-ups, audits, and annual visits to ensure records and business intelligence are accurate and up to date.\\nInvestigate and resolve tenancy breaches, including illegal subletting, non-occupation, and unauthorised assignments.\\nServe legal notices (NTQ, NOSP, Section 21, NPP, NOE) and represent the organisation in court proceedings when required.\\nNeighbourhood & Resident Engagement\\n\\nBuild strong, positive relationships with residents, leaseholders, and community partners to improve satisfaction and quality of life.\\nLead on estate inspections, walkabouts, and tenancy update visits to maintain safe and welcoming neighbourhoods.\\nSupport tenant and resident associations, encouraging participation in local service improvement and decision-making.\\nVulnerability & Safeguarding\\n\\nIdentify and support vulnerable residents, ensuring referrals to internal and external support services are made promptly.\\nRespond sensitively to cases of domestic abuse, anti-social behaviour, and safeguarding concerns — ensuring a victim-centred and multi-agency approach.\\nConvene case conferences, MARAC referrals, and multi-agency meetings where appropriate.\\nVoid & Allocation Management\\n\\nWork closely with the Voids and Lettings teams to minimise rent loss and turnaround times.\\nConduct thorough sign-ups and settling-in visits to support residents in sustaining their tenancies.\\nPromote housing mobility schemes (such as beneficial transfers and Homeswapper) to ensure effective use of stock.\\nLegal & Compliance\\n\\nMaintain a thorough understanding of housing law, tenancy legislation, and health & safety best practice.\\nWork collaboratively with the Estates & Fire Safety team to identify risks and implement recommendations from Fire Risk Assessments.\\nEnsure all housing management actions comply with relevant policies, procedures, and statutory duties.\\nCustomer Service & Performance\\n\\nRespond promptly to resident enquiries, complaints, and MP/member correspondence within agreed timescales.\\nSupport continuous service improvement by identifying trends, feedback, and opportunities to enhance resident satisfaction.\\nRepresent the service in court, at tribunals, and at public meetings as required.\\nTeam & Partnership Working\\n\\nBuild effective relationships with internal teams, contractors, the police, voluntary sector organisations, and local community stakeholders.\\nDeputise for the Housing Manager when required and provide supervision and guidance to Housing Support Officers.\\nAttend evening meetings, forums, and community events as needed.\\n\\nAbout You\\n\\nWe’re looking for a confident and resilient housing professional who can balance empathy with assertiveness, combining excellent communication skills with strong legal and procedural knowledge.\\n Essential Skills & Experience:\\n\\nProven experience in tenancy or housing management within a local authority or housing association setting.\\nStrong understanding of housing legislation, tenancy enforcement, and ASB case management.\\nAbility to manage complex caseloads, prioritise effectively, and work independently.\\nExcellent interpersonal skills with a customer-first approach.\\nExperience representing a housing provider in court or legal proceedings (desirable).\\nKnowledge of safeguarding, domestic abuse protocols, and multi-agency partnership working.\\nConfident IT user with experience using housing management systems (e.g. Northgate, Civica, Orchard).\\n\\nWhy Join Us?\\n\\nPlay a pivotal role in shaping thriving, safe, and supportive neighbourhoods.\\nJoin a collaborative and inclusive Housing team committed to continuous improvement.\\nCompetitive salary and benefits package (PO1 grade).\\nOpportunities for professional development and progression.\\nFlexible and hybrid working arrangements.\\n\\nHow to Apply\\n\\nIf you’re passionate about making a difference to residents’ lives and creating positive, sustainable communities, we’d love to hear from you.\\n\\n Apply today and be part of a team that delivers real social impact