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- Tasks: Manage cleaning and grounds maintenance contracts while enhancing resident services.
- Company: Dynamic London Housing Provider focused on community and sustainability.
- Benefits: Competitive day rate, supportive team environment, and opportunities for professional growth.
- Why this job: Make a real difference in residents' lives while improving estate environments.
- Qualifications: Experience in contract management and strong customer service skills required.
- Other info: Join a forward-thinking organisation committed to meaningful change in housing services.
The predicted salary is between 36000 - 60000 £ per year.
Pertemps Network Group are assisting a London Housing Provider who are seeking an energetic and proactive Contract Manager to oversee cleaning and grounds maintenance contracts across its estates. You will bring proven contract management experience, strong relationship-building skills, and the ability to work with contractors to deliver high-quality, resident-focused services. You will also support residents with service concerns, provide practical solutions, and continuously enhance the delivery of estate services.
As Contract Manager, you will:
- Ensure the effective management of estate cleaning and grounds maintenance contracts.
- Hold regular monthly performance meetings, monitoring delivery against SLAs and KPIs.
- Line manage a team of Contract Monitoring Officers, overseeing contract compliance and service standards.
- Lead a team responsible for investigating and responding to resident enquiries and complaints, ensuring a high-quality customer experience.
- Oversee inspections across estates, identifying issues and recommending service improvements.
- Manage and analyse performance data to drive contract improvements and produce management reports.
- Work collaboratively with stakeholders to resolve issues affecting current or future service delivery (regeneration or development projects).
- Ensure high standards of health & safety are adhered to across waste collection, street cleansing, and related service areas.
- Deliver projects aimed at enhancing service quality and resident satisfaction.
- Ensure actions and decisions support the organisation’s climate and environmental commitments.
- Attend formal and informal meetings, sometimes outside standard working hours, such as resident surgeries, TRA meetings, estate walkabouts, and forums, as required by the provider’s resident involvement strategy.
ABOUT YOU
- Experience or strong capability to manage a customer-facing team within a contract management or estate services setting.
- Ability to manage performance, KPIs, and a dispersed workforce while ensuring accountability and high standards.
- A strong commitment to maintaining estate standards and delivering excellent customer care.
- Experience in contract management (or the ability to quickly develop in this area).
- A positive, motivated, solution-focused approach.
- Ability to work collaboratively across different teams and services to resolve issues.
- Strong problem-solving skills, with the ability to identify issues (estate cleanliness, contract failures, service performance) and implement effective solutions.
- Excellent written skills, able to produce clear and concise reports requiring minimal editing.
- Strong IT skills, including the ability to analyse and interpret data.
- A genuine interest in environmental sustainability, particularly waste reduction.
- Willingness to attend some evening meetings.
If you have an eye for detail, enjoy improving estate environments, and thrive in solving operational problems, this is an exciting opportunity.
At Pertemps, we are committed to supporting talented professionals who are passionate about delivering meaningful change within Housing Services. If you are driven by resident-focused outcomes, experienced in leading engagement initiatives, and confident managing complex projects that improve service delivery, we would love to hear from you.
This is an excellent opportunity to join a forward-thinking organisation through a trusted recruitment partner who will support you throughout every stage of the application process. Apply now to be considered for the Contract Manager role.
Contract Manager Estate Services (Temp: London) in Hammersmith employer: Pertemps London
Contact Detail:
Pertemps London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Manager Estate Services (Temp: London) in Hammersmith
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or related fields. Attend local events or online webinars to meet people who might know about job openings. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to estate services and think of examples from your experience that align with their goals. This will show them you’re not just another candidate, but someone who genuinely cares about their mission.
✨Tip Number 3
Practice your problem-solving skills! Think of common issues in contract management and how you would tackle them. Being able to demonstrate your proactive, solution-focused mindset during interviews can really set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you ace your application and connect with potential employers. Plus, it’s a great way to stay updated on new opportunities tailored to your skills.
We think you need these skills to ace Contract Manager Estate Services (Temp: London) in Hammersmith
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your contract management experience and any relevant achievements that show you can deliver high-quality, resident-focused services.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Contract Manager role. Share specific examples of how you've successfully managed contracts or improved service delivery in the past.
Showcase Your Problem-Solving Skills: In your application, emphasise your ability to identify issues and implement effective solutions. We want to see how you’ve tackled challenges in previous roles, especially in customer-facing environments.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Pertemps London
✨Know Your Contracts Inside Out
Before the interview, make sure you thoroughly understand the specifics of contract management, especially in estate services. Familiarise yourself with key performance indicators (KPIs) and service level agreements (SLAs) relevant to cleaning and grounds maintenance contracts. This will show your potential employer that you're not just familiar with the role but also ready to hit the ground running.
✨Showcase Your Relationship-Building Skills
Since this role involves working closely with contractors and residents, be prepared to discuss your experience in building strong relationships. Think of specific examples where you've successfully resolved conflicts or improved service delivery through collaboration. This will highlight your proactive approach and commitment to customer care.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific challenges related to estate services. Prepare a few scenarios where you've identified issues and implemented effective solutions. This will demonstrate your strong problem-solving skills and your ability to maintain high standards in service delivery.
✨Demonstrate Your Passion for Sustainability
Given the emphasis on environmental commitments in the job description, be ready to discuss your genuine interest in sustainability. Share any relevant experiences or initiatives you've been involved in that focus on waste reduction or improving environmental standards. This will resonate well with the organisation's values and show that you're aligned with their mission.
