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- Tasks: Support students by providing exceptional service and maintaining a vibrant living environment.
- Company: Join a dynamic team focused on enhancing student accommodation experiences across Central London.
- Benefits: Earn £13.68 per hour with flexible shifts and opportunities for future roles.
- Why this job: Be part of a supportive community, fostering inclusivity and making a real impact on student lives.
- Qualifications: Customer service experience preferred; must be flexible and passionate about community engagement.
- Other info: This is a temporary role with potential for recurring assignments based on business needs.
Location: Various sites across Central London
Pay Rate: £13.68 per hour
Working Hours: Rotating shifts (7:00 AM – 3:00 PM or 3:00 PM – 10:00 PM), 5 days per week on a rota basis (including some weekends).
Employment Type: Temporary (Building a Talent Pool for Current/Future Opportunities)
About the Role: We are recruiting temporary staff to build a talent pool for student accommodation operations. As a Student Experience Team Member, you will join our frontline team to support exceptional student living experiences. This role is temporary, with potential for recurring assignments based on business needs. Reporting to the Student Experience Team Lead, you will embody our CARE values (Connect, Act, Respect, Encourage) and collaborate across teams to maintain a safe, inclusive, and vibrant environment for residents.
Key Responsibilities:
- Deliver Outstanding Student Support: Act as a brand ambassador, providing CARE-driven service to residents and colleagues. Build relationships with students, listen to their needs, and connect them to support resources. Resolve feedback promptly and escalate issues when necessary.
- Operational Excellence: Adhere to company policies, safety protocols, and sustainability initiatives. Maintain a clean, tidy environment and address issues immediately. Manage post and parcels efficiently following procedures.
- Sales & Community Engagement: Handle inquiries, conduct viewings (in-person/virtual), and promote accommodation at university events. Support Resident Ambassadors in organizing inclusive community events.
- Safety & Compliance: Prioritize safety, respond to emergencies, and uphold security standards. Contribute to sustainability goals through daily actions.
What We’re Looking For:
- CARE Values in Action: Connect: Approachable, culturally sensitive, and positive. Act: Proactive, observant, and solutions-focused. Respect: Committed to diversity and treating others fairly. Encourage: Supportive, collaborative, and uplifting.
- Essential Skills: Ability to stay calm under pressure and act ethically. Flexibility for rotating shifts, weekends, and occasional lone working. Customer service experience (sales/hospitality preferred). Passion for fostering inclusive communities.
Why Join Our Talent Pool?
- Competitive hourly wage of £13.68 with flexible temporary assignments.
- Gain experience in student accommodation and community engagement.
- Opportunity for future roles across Central London sites.
- Contribute to a welcoming environment for students.
How to Apply: Submit your CV and a brief cover letter highlighting your alignment with the CARE values to [email address]. Specify your shift preference (morning/afternoon) and weekend availability.
Note: This role involves travel across Central London. Successful candidates will join our talent pool for temporary assignments, with shifts allocated based on business needs. We are committed to equality, diversity, and inclusion. We celebrate difference and encourage applications from all backgrounds. Help us create exceptional student experiences.
Customer Service Team Member employer: Pertemps London
Contact Detail:
Pertemps London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Member
✨Tip Number 1
Familiarise yourself with our CARE values: Connect, Act, Respect, and Encourage. During any interactions, whether in person or online, demonstrate how you embody these values. This will show us that you understand our culture and are a good fit for the team.
✨Tip Number 2
Highlight your customer service experience, especially in sales or hospitality. Be ready to share specific examples of how you've handled challenging situations or provided exceptional service, as this is crucial for the role.
✨Tip Number 3
Be prepared to discuss your flexibility regarding shift patterns and weekend availability. Since the role involves rotating shifts, showing that you can adapt to different schedules will make you a more attractive candidate.
✨Tip Number 4
Research the student accommodation sector and current trends in community engagement. Being knowledgeable about the environment you'll be working in will help you stand out during discussions and interviews.
We think you need these skills to ace Customer Service Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and essential skills required for the Customer Service Team Member position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight CARE Values: In your cover letter, explicitly mention how you embody the CARE values (Connect, Act, Respect, Encourage). Provide specific examples from your past experiences that demonstrate these values in action.
Specify Availability: Make sure to clearly state your shift preference (morning or afternoon) and your availability for weekends in your cover letter. This shows your flexibility and willingness to meet the company's needs.
Proofread Your Application: Before submitting your CV and cover letter, take the time to proofread for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Pertemps London
✨Emphasise Your Customer Service Experience
Make sure to highlight any previous customer service roles you've had, especially in sales or hospitality. Share specific examples of how you handled challenging situations and provided exceptional service.
✨Showcase Your Flexibility
Since the role involves rotating shifts and weekends, be prepared to discuss your availability. Mention your willingness to adapt to different schedules and how you manage work-life balance.
✨Demonstrate Your Understanding of CARE Values
Familiarise yourself with the CARE values (Connect, Act, Respect, Encourage) and think of examples from your past experiences that align with these principles. This will show your potential employer that you embody their core values.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific scenarios, such as resolving conflicts or supporting students in distress. Practise your responses to demonstrate your problem-solving skills and calmness under pressure.
